Oke Oluku

I’m a Customer Success and account management professional focused on fintech and international payments, with experience supporting high-value FX clients and maintaining account stability. I manage client relationships across service, retention, and account support while balancing trust, responsiveness, and commercial value.

In my role, I support clients processing £100K–£400K+ monthly transaction flow per account and handle 60+ daily client interactions via email and phone. I resolve complex, time-sensitive payment queries and use CRM and Excel to analyse trends, recurring issues, and opportunities to improve service delivery.

I’m especially strong in retention and fraud prevention in regulated environments. I monitor client activity and transaction patterns to help identify and prevent potential fraud, escalating risk concerns quickly to protect client funds and business integrity.

I collaborate closely with sales, operations, compliance, and account management teams to optimize the end-to-end customer journey. Prior to this, I worked as a Sales Executive, converting inbound leads into clients and supporting onboarding and early-stage retention to ensure a smooth transition into ongoing service.