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Ojogan Joshua

@ojoganjoshua

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I resolve customer issues and manage service operations across phone repair, hospitality, and logistics.

Nigeria

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What I'm looking for

I’m seeking a Customer Service or Customer Support Representative role where I can use communication, problem-solving, and service excellence to improve customer satisfaction and support organizational growth.

I’ve supported customers across phone repair, hospitality, and courier logistics, handling inquiries, complaints, payments, records, and follow-up with a focus on clear communication and service recovery.

As a self-employed Phone Technician and Customer Support Assistant in Asaba, I diagnose and repair 50–70 mobile phones monthly, maintain service records, and explain faults, costs, and timelines clearly. My follow-up process reduced complaints by 30% and helped generate 60% repeat customers through referrals.

Previously, I welcomed hotel guests, managed reservations and transactions, and processed waybills and delivery schedules for a courier service. I’m seeking a Customer Service or Customer Support Representative role where I can improve customer satisfaction and support organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Phone Technician / Customer Support Assistant

Current

Self-Employed

Jan 2019 - Present (7 years 8 months)

Diagnosed and repaired 50–70 mobile phones monthly, achieving a 90% customer satisfaction rate. Managed customer records, repairs log, and follow-up calls, reducing complaints by 30%.

Customer Service Call Handling Complaint Resolution Data Entry Records Management Problem Solving Time Management Multitasking Microsoft Office

Receptionist / Front Desk Officer

Kaylink Hotel

Sep 2017 - Dec 2018 (1 year 3 months)

Welcomed and assisted 30+ guests daily, ensuring a positive customer experience. Handled phone calls, reservations, and inquiries professionally, and resolved guest complaints politely.

Customer Service Call Handling Reservation Management Documentation Payment Processing Complaint Resolution Attention To Detail

Logistics Clerk / Customer Service Officer

Delta Line Courier Service

Jan 2015 - Aug 2017 (2 years 7 months)

Processed and registered waybills daily, ensuring accurate shipment documentation and tracking. Handled customer inquiries and complaints, resolving issues within 24 hours in most cases.

Waybill Processing Documentation Customer Service Complaint Resolution Dispatch Coordination Data Entry Records Management Communication Skills