Open to opportunities

Ohalete Chinecherem

@ohaletechinecherem

Enthusiastic customer support professional skilled in chat, email, and virtual assistance. Eager to deliver excellent remote service.

Nigeria

Message

What I'm looking for

I am looking for a remote role focused on customer success and support operations where I can scale onboarding, automate workflows, collaborate cross-functionally, and improve CSAT through efficient, data-driven processes.

I’m Chinecherem Ohalete, a dedicated and detail-oriented Customer Support and Virtual Assistant professional with hands-on experience in handling customer inquiries, managing schedules, and providing administrative support. I’m passionate about helping people, solving problems efficiently, and creating smooth digital experiences for clients. Over the years, I’ve developed strong communication, multitasking, and organizational skills that allow me to perform well in fast-paced remote environments.

I’m also trained in customer service and AI customer support tools, which helps me stay ahead in today’s tech-driven workspace. My goal is to grow in a supportive team where I can contribute to customer satisfaction and learn new skills in automation and digital service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Amagold Solutions

May 2023 - Present (2 years 5 months)

Delivered timely support to 200+ global customers via email, chat, and social media; improved onboarding adoption by 40% and built automation workflows that reduced overdue tickets by 80% and improved response times by 30%.

Zendesk Automation (Zapier N8n Make)Onboarding SLA Management Knowledge Base Escalation Management

Customer Support Representative

Digital Witch

Aug 2022 - May 2023 (9 months)

Developed automated onboarding flows increasing new-user activation by 50% and implemented negative feedback routing that cut resolution time by 45% while managing 500+ weekly customer emails.

Freshdesk Inbox Zero Onboarding Feedback Routing Documentation

Education

Degrees, certifications, and relevant coursework

Digital Witch Support Community

Certificate, Cloud Security and DevOps

2025 - 2025

Completed a short Cloud Security and DevOps training program from February 2025 to June 2025 focused on cloud security fundamentals and DevOps practices.

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Biochemistry

2019 - 2023

Completed a Bachelor of Science in Biochemistry from March 2019 to April 2023 with coursework related to biochemical principles and laboratory techniques.