Open to opportunities

Emmy Cruz

@ogwuemmanuel

Message

Versatile administrative and customer service professional driving organizational success.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, values innovation, and emphasizes customer satisfaction.

I am a versatile and results-driven Administrative and Customer Service Professional with a proven track record in business operations, virtual assistance, and client relationship management. My expertise lies in streamlining workflows, optimizing customer experiences, and leveraging AI-powered tools to enhance efficiency. I am passionate about driving organizational success through strategic planning, problem-solving, and technological innovation.

In my current role as a Sales Executive at Nuella Farms Nigeria Ltd, I have successfully identified and engaged high-value clients through targeted sales strategies, conducted A/B testing to optimize outreach, and delivered compelling sales presentations. My analytical skills have allowed me to monitor sales performance and prepare detailed reports, ensuring that strategies are adjusted for maximum effectiveness. Additionally, my previous experience as a Customer Service Representative has honed my ability to engage customers and resolve issues, significantly enhancing customer satisfaction and retention.

With a Bachelor of Arts in English and Literary Studies, I possess strong communication skills that complement my technical proficiency in various CRM and AI tools. I am eager to contribute my skills and experience to a dynamic team that values innovation and customer-centric approaches.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

Nuella Farms Nigeria Ltd

May 2023 - Present (2 years 2 months)

Identified and engaged high-value clients through targeted sales strategies. Conducted A/B testing to optimize cold email outreach and lead conversion rates, and delivered compelling sales presentations to showcase product benefits. Negotiated and closed profitable contracts to drive revenue growth, monitored sales performance, prepared analytical reports, and adjusted strategies accordingly.

Sales Strategies A B Testing Lead Conversion Sales Presentations Contract Negotiation CRM Management Market Research Sales Reporting Workflow Management

Customer Service Representative

MultiChoice Nigeria

Jan 2023 - Mar 2023 (2 months)

Engaged lapsed customers through outbound calls to understand reasons for churn and offer tailored retention solutions. Persuaded customers to renew subscriptions by highlighting new offers, promotions, and service improvements. Resolved customer complaints and technical issues to enhance satisfaction and prevent further churn.

Customer Retention Outbound Calling Customer Service Subscriptions Customer Feedback

Farm Coordinator

Double Nuella Nigeria Limited

Jan 2013 - Jun 2015 (2 years 5 months)

Analyzed existing operations, crops, livestock, staff and financial documents and recommended improvements. Prepared plans and schedules for planting and harvesting, also ensuring staff understood expectations. Handled the marketing and sales of products produced on the Farm.

Operations Analysis Staff Training Marketing Sales

Computer Operator (Operations Department)

TBWA Concept

Jan 2015 - Present (10 years 6 months)

Provided and stored data by operating a computer. Performed defined tasks per documented instructions/processes. Collaborated with creative teams to enhance professional advertising standards.

Data Management Documentation Collaboration

Computer Operator at Central Registry / Asst. Secretary to the CMO

Logistics Command Nigeria Airforce

Nov 2022 - Present (2 years 8 months)

Provided administrative support by handling correspondence, scheduling meetings, and organizing documents. Managed office supplies, inventory, and procurement to ensure smooth daily operations. Oversaw the operations of computer hardware system, including coordinating and scheduling the use of computer terminal and network to ensure efficient use.

Administrative Support Office Management Data Entry Document Management Inventory Management Communication

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Bachelor of Arts, English and Literary Studies

Activities and societies: Chairman Electoral Committee, English department, AAU EKPOMA; Stakeholders Committee Team Leader, Faculty of Arts, AAU EKPOMA

Completed a Bachelor of Arts degree with a focus on English and Literary Studies. Gained comprehensive knowledge in literary analysis, critical thinking, and effective communication.

Sojomein Talabi High School

West African Senior School Certificate, General Studies

Obtained the West African Senior School Certificate, demonstrating proficiency across various subjects. Developed foundational academic skills essential for higher education.