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@oguchejoy
Dedicated customer service specialist with a passion for satisfaction.
I am a dedicated and reliable Customer Service Specialist with a strong commitment to maintaining customer satisfaction. My experience in resolving customer complaints and issues efficiently has equipped me with the skills necessary to address inquiries and provide relevant information that enhances the overall customer experience.
Throughout my professional journey, I have actively collaborated with team members and departments to identify and implement solutions to recurring issues, which has significantly improved customer satisfaction. I pride myself on my ability to stay calm and composed in high-pressure situations, ensuring that I meet and exceed customer service KPIs, including response time and customer satisfaction rates.
In addition to my customer service expertise, I have experience as a Copywriting Specialist, where I worked closely with customers to gather feedback and adapt communication strategies. This role allowed me to develop content that resonates with the target audience while addressing their concerns effectively.
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Work history, roles, and key accomplishments
Victory Progressive College
Jan 2023 - Present (2 years 10 months)
As a Customer Support Specialist, I resolved customer complaints efficiently while maintaining professionalism. I collaborated with teams to implement solutions for recurring issues, ensuring customer satisfaction and loyalty through effective follow-ups and exceeding service KPIs.
Freelancer
Jan 2023 - Apr 2023 (3 months)
As a Copywriting Specialist, I gathered customer feedback to enhance communication strategies. I addressed inquiries about products and services, providing clear responses and developing content strategies that resonated with the target audience.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Philosophy
2019 - 2022
Studied Philosophy, focusing on critical thinking, ethics, and the analysis of philosophical texts.
O'level Certification, General Education
2011 - 2017
Completed O'level certification (WASSCE), acquiring foundational knowledge in various subjects.
Software and tools used professionally
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