Ogechi Elugwara

I'm driving customer retention, satisfaction, and service performance across cybersecurity and technology accounts. At CyberSOC Africa, I manage end-to-end customer relationships, using incident trends, ticket volumes, and SLA performance to identify risks and demonstrate value.

I work closely with SOC, engineering, and incident response teams to resolve security incidents promptly. I also lead QBRs, customer check-ins, feedback sessions, onboarding support, and dashboards that track customer health and key success metrics.

At Tek Experts, I managed global customer accounts, improved customer satisfaction scores by 20% through proactive engagement, and supported renewals to minimize churn. Earlier at Touchsides, I improved campaign effectiveness by 15% through customer and sales data insights.

My background also includes high-volume customer support at PayPorte, where I achieved a 95% first-response resolution rate. I bring experience in customer success, account management, data reporting, CRM tools, escalation management, and cybersecurity operations.