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Ogbonnaya Alice

@ogbonnayaalice

Customer Service Representative at AutoGirl Car Rental Service, handling 250 daily chats and reaching 23% above sales target.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer support role where accuracy, follow-through and professionalism improve customer satisfaction and retention.

At AutoGirl Car Rental Service, I handle about 250 chats a day alongside roughly 20 calls and email enquiries. In April 2026, I achieved NGN 21,500,000 in sales, about 23% above target, and was recognised as best staff.

I guide customers through vehicle reservations and booking questions, verifying availability and pricing with the operations team before sharing details. When an airport transfer was delayed by traffic, I coordinated with operations on alternative transport so the customer reached the airport in time for her flight.

At Florent Hospital & Diagnostic Ltd, I assisted patients and visitors with service and appointment enquiries, coordinated follow-up on complaints, and protected confidential information. I also worked remotely as a Data Annotator for Crowdgen by Appen, reviewing audio, video and image content for AI training data quality across multiple client projects.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

AutoGirl Car Rental Service

Nov 2025 - Present (1 year)

Handles about 250 chats and 20 calls daily, consistently exceeding monthly sales targets and recognized as best staff. Manages bookings, verifies details, escalates issues, and prepares daily shift reports.

Zoho Desk Zoho Books Google Workspace Microsoft Office Slack Fireflies Customer Enquiries Management Complaint Resolution Escalation Management Booking Coordination Payment Support Written Communication Shift Handoff Daily Reporting Information Accuracy Time Management Remote Work

Data Annotator

Crowdgen by Appen

Aug 2024 - Jun 2026 (1 year 10 months)

Worked remotely on multiple AI training data quality projects, reviewing audio, video, and image content. Followed project guidelines closely to ensure accurate and consistent annotations.

Data Annotation Quality Assurance Guideline Adherence Remote Work Attention To Detail

Customer Service Representative

Florent Hospital & Diagnostic Ltd

Nov 2020 - Apr 2024 (3 years 5 months)

Assisted patients and visitors with enquiries about services and appointments, handled complaints, and maintained professionalism in difficult interactions. Protected patient confidentiality and handled sensitive information with discretion.

Customer Service Complaint Resolution Communication Skills Confidentiality Patience Professionalism