o g
@og0
Bilingual customer service professional with extensive retail experience.
What I'm looking for
I am a dedicated and bilingual customer service professional with a strong background in retail and food service. With over four years of experience, I have honed my skills in providing exceptional customer experiences and managing various operational tasks. My fluency in both English and French allows me to connect with a diverse clientele, enhancing communication and service delivery.
Throughout my career, I have demonstrated a commitment to excellence in every role. At Ardene, I implemented innovative visual merchandising strategies that significantly increased sales while ensuring customers received informed assistance. My recent position at Planet Fitness further developed my ability to manage member interactions efficiently, ensuring a welcoming environment for all. I thrive in fast-paced settings, as evidenced by my roles at Cactus Club Cafe and Save-on-Foods, where I maintained high standards of cleanliness and food safety while multitasking effectively.
Experience
Work history, roles, and key accomplishments
Bakery & Cashier
Save-on-Foods
Dec 2024 - Present (7 months)
Provided a helpful and welcoming customer service experience and ensured bakery orders were filled accurately. Practiced proper food hygiene to ensure safe food preparation and attended to customer complaints with understanding.
Dishwasher/Line Cook
Cactus Club Cafe
Sep 2023 - Jan 2024 (4 months)
Demonstrated strong team player skills by collaborating effectively with kitchen staff and other team members. Implemented thorough cleaning procedures to maintain a sanitary and organized work environment and followed strict food safety protocols to ensure the health and well-being of customers and staff.
Dishwasher
Kelly O'Bryans
Jun 2023 - Aug 2023 (2 months)
Performed all cleaning duties according to established protocols and standards. Followed directions accurately and efficiently to complete tasks and practiced proper food hygiene to ensure safe food preparation.
Front Desk
Planet Fitness
Jun 2022 - Jul 2023 (1 year 1 month)
Ensured cleanliness and tidiness of all work areas to uphold professional standards. Managed the check-in process for members in a timely and efficient manner and answered incoming phone calls, directing them to the appropriate departments.
Sales Associate
Ardene
Jul 2020 - Jun 2022 (1 year 11 months)
Managed cash handling procedures and provided exceptional customer service to enhance the overall shopping experience for clients. Demonstrated deep product knowledge to assist customers in making informed purchasing decisions and implemented innovative visual merchandising strategies to attract customers and increase sales.
Education
Degrees, certifications, and relevant coursework
o hasn't added their education
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