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Ofentse Kgari

@ofentsekgari

Customer service manager dedicated to enhancing customer satisfaction.

Botswana
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a self-motivated and resilient customer service manager with a strong commitment to helping customers resolve their issues and achieve desired outcomes. With a proven track record at Team Holdings (PTY) LTD, I have honed my skills in managing customer data, resolving inquiries, and ensuring smooth store operations. My ability to communicate effectively and handle objections professionally has been key to my success in delivering exceptional service.

Throughout my career, I have implemented strategies to maximize sales and improve customer satisfaction. I take pride in my analytical skills, which allow me to monitor consumer behavior and product development effectively. My experience in supervising and motivating staff has also contributed to creating a positive work environment that drives team performance. I am eager to leverage my skills for the benefit of any organization that values customer-centric service.

Experience

Work history, roles, and key accomplishments

TG
Current

Customer Service Manager Retail

Team Holdings (PTY) LTD (WESTERN & ICM GROUP)

May 2020 - Present (5 years 2 months)

Responsible for ensuring the smooth day-to-day operation of the store, guided by company policies, systems, and procedures. Implemented strategies to attract customers for sales maximization and coordinated daily customer service operations including sales processes, orders, and payments.

Education

Degrees, certifications, and relevant coursework

UB

University Of Botswana

Degree in Business Administration, Business Administration

Studied business administration with a focus on management principles and practices. Gained knowledge in strategic management, operations, and customer service.

Tech stack

Software and tools used professionally

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Ofentse Kgari - Customer Service Manager Retail - Team Holdings (PTY) LTD (WESTERN & ICM GROUP) | Himalayas