Open to opportunities

Odunaro Adewumi Philips

@odunaroadewumiphilip

Message

I resolve IT issues and strengthen cybersecurity, compliance, and customer operations.

Nigeria

Message

What I'm looking for

I'm looking for opportunities where I can apply IT support, cybersecurity, GRC, and customer operations experience to improve security, resolve technical issues, strengthen compliance, and communicate clearly with non-technical stakeholders.

I've supported customers and regulated operations at Access Bank PLC, resolving 1,000+ monthly complaints, reducing escalation rates by 40%, and cutting complex dispute resolution time from seven days to three.

As a Reconciliation Officer, I reconciled 60–70 daily card transactions across Mastercard, Visa, Verve, and AMEX, investigated failed transactions, and produced audit-ready settlement reports for Ombudsman and CBN regulatory reporting.

I also deliver remote IT support and cybersecurity/GRC work, including an ISO 27001:2022-aligned compliance program and NDPA 2023-mapped risk register for a simulated Nigerian health-tech company. My background combines first-contact technical support, network troubleshooting, clear documentation, and practical cyber threat management training.

Experience

Work history, roles, and key accomplishments

Current

IT Support Consultant

Current

Independent

Jan 2026 - Present (7 months)

Delivered freelance IT support and applied cybersecurity/GRC project work on a remote, self-directed basis. Built an ISO 27001:2022-aligned compliance program and risk register for a simulated health-tech company.

IT Support Cybersecurity GRC ISO 27001 Risk Assessment NDPA 2023 Network Defense Endpoint Security Threat Analysis SOC Analysis Generative AI Zoom Google Meet Slack Google Workspace

Reconciliation Officer

Access Bank PLC

Mar 2025 - Dec 2025 (9 months)

Reconciled 60-70 daily transactions against General Ledger and settlement reports across card schemes. Investigated and resolved failed debit card transactions using dispute portals, tracking cases to resolution within SLA.

Dispute Resolution Settlements Mastercard Visa Verve Interswitch Excel Google Sheets SLA Management CBN Regulatory Reporting

Virtual Relationship Manager

Access Bank PLC

Mar 2023 - Feb 2025 (1 year 11 months)

Managed and grew a customer portfolio by 35% through Microsoft Dynamics CRM and resolved 1,000+ customer complaints monthly, sustaining CSAT above 85%. Handled complex transaction disputes and fraud queries, reducing resolution time from 7 days to 3.

Microsoft Dynamics CRM Customer Relationship Management Complaint Resolution Escalation Management Disputes Fraud Detection Fund Recovery CSAT User Education Onboarding

IT Support Officer

Fabon Enterprise

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered Tier 1 IT support for hardware, software, and network issues, reducing escalated tickets by 15% in the first quarter. Configured routers, LAN/Wi-Fi, and CCTV systems, maintaining a 95% end-user satisfaction rating.