Open to opportunities

Osamudiame Akioya

@osamudiameakioya

Message

I investigate security events and support reliable Windows, network, and endpoint operations.

Nigeria

Message

What I'm looking for

I'm seeking an entry-level cybersecurity role in SOC operations, threat detection, incident response, or security support where I can apply my IT support foundation, build hands-on defensive-security experience, and contribute to analytical security teams.

I've supported technical operations at ONE Innovation Hub, where I installed, configured, maintained, and upgraded 50+ Windows computers while diagnosing hardware, software, access, and network-connectivity issues.

I'm building toward Security Operations roles through the Google Cybersecurity Professional Certificate and hands-on defensive-security projects focused on SIEM, log analysis, threat detection, incident response, network traffic analysis, IAM, Linux, SQL, Python, and security automation. Earlier, at First Bank of Nigeria Ltd., I investigated customer account and service issues while handling sensitive information with confidentiality and operational controls.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

First Bank of Nigeria Ltd.

Jun 2023 - Sep 2023 (3 months)

Collaborated with internal teams and customers to investigate and resolve account and service-related issues.

Created and maintained approximately 20 customer accounts per week using enterprise account-management systems and established procedures.

Handled customer information and account records with attention to confidentiality, accuracy, and operational controls.

Supported internal teams wit

Customer Support Account Management Problem Solving Documentation

Technology Manager

ONE Innovation Hub

Oct 2021 - May 2023 (1 year 7 months)

Managed and tracked technical incidents through web-based ticketing systems, documenting issues, troubleshooting steps, resolutions, and escalations.

Installed, configured, maintained, and upgraded 50+ Windows computers, supporting reliable endpoint operations.

Diagnosed hardware, software, operating-system, user-access, and network-connectivity issues across desktop and mobile environments.

Re

Technical Support Windows System Administration Network Troubleshooting Hardware Support

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, Cybersecurity

Completed the Google Cybersecurity Professional Certificate, developing practical knowledge across security monitoring, SIEM, incident response, Linux, SQL, Python, network security, access control, risk management and security frameworks.