Odile Thiébaut

Responsible for developing training strategies, creating guidance and processes, managing roles in Veeva System, and creating e-learnings using Articulate 360. Also involved in lifecycle management of SOPs and reporting through PowerBI.

Managed quality standards and training processes in a GxP environment, collaborated with line functions to develop task-based curricula, and oversaw the lifecycle management of SOPs.

Led regulatory submissions, ensuring compliance with ICH and EMA standards, managed a team of publishers, and coordinated with various departments to resolve submission issues.

Provided VPN helpdesk support for Novartis, troubleshooting application issues, managing service requests, and assisting internal clients with software problems.

Supported Novartis with intranet issues, troubleshooting application problems, and ensuring compliance with GxP standards while maintaining service level agreements.

Managed IT network and helpdesk operations, providing support and resolving technical issues for users, ensuring efficient network performance.

Developed applications using Visual Basic, focusing on software solutions for internal processes and enhancing operational efficiency.

Provided technical support and troubleshooting for clients, ensuring prompt resolution of issues and maintaining customer satisfaction.

Worked on electronic systems, performing repairs and maintenance to ensure optimal functionality and compliance with industry standards.

Obtained a Diploma in Licence Réseaux Informatiques, which is equivalent to a three-year university degree in IT Network, focusing on network systems and technologies.

Achieved a Diploma in D.U.T. Electronic, equivalent to a BTEC Higher National Diploma in Electronic, covering fundamental electronic principles and applications.

Grade: Honors

Completed Baccalauréat F2 with honors, which is equivalent to the G.C.E., focusing on electronic studies and foundational knowledge in the field.