Maher HADJ TAIEB

Led QA for the TechCARE program, defining E2E and regression test strategy on Salesforce Service Cloud and FSM and improving quality processes; authored Cucumber/Gherkin scenarios and coordinated international test teams.

Directed E2E and regression testing strategy for the smartER program across Salesforce Service and Marketing Clouds, implemented multi-level test approaches and introduced load testing and Gherkin-based automation.

Implemented a Salesforce Service Cloud automation PoC with Katalon, designed and executed regression suites, and led E2E scenario development for customer care and event management.

Built an automated regression framework for OUIGO Spain using Katalon (Groovy) and developed execution scripts to support CI-driven testing.

Automated tests for the internal CRM Seeneo and implemented load testing with Neoload to validate performance under expected traffic.

Delivered CRM and client portal features on Salesforce (Sales, Service, Community Clouds), wrote functional specs and user stories, and led regression testing and KPI monitoring.

Implemented CPQ across 23 European countries, gathered requirements and user stories, coordinated UAT and automated regression tests for releases.

Designed and coordinated execution of test plans for the Pléi@de project, ensuring traceability and defect management using Testlink and Jira.

Executed test campaigns and wrote test cases for the SAFIR project using HP Quality Center and coordinated results on AS400 environments.

Authored and executed integration and acceptance test scenarios for the BDoc Suite upgrade, ensuring release readiness and quality metrics.

Earned an Engineering Degree in Software Engineering with coursework focused on software development and testing methodologies.