Dehbia Mada

Led a team of QA analysts in the development and implementation of quality assurance strategies. Conducted evaluations to measure performance and monitored QA processes for industry standard adherence, collaborating with development teams to improve product quality.

Led a team of test analysts in developing test plans for software, enhancing product quality. Coordinated testing activities with project management and developers, establishing objectives for quality assurance teams and monitoring progress. Implemented automated testing tools, reducing manual testing and improving efficiency.

Developed comprehensive project plans, outlining scopes, timelines, and resources. Facilitated regular team meetings and coordinated with clients to define project objectives and requirements. Monitored service delivery and tracked KPIs to optimize strategies.

Guided users and analyzed support requests to resolve incidents efficiently. Provided comprehensive support, ensuring timely resolution and accurate reporting of issues. Contributed to improving customer satisfaction through effective problem-solving.

Analyzed requirements, designed and executed tests, and deployed test strategies. Tracked anomalies and wrote summary reports, providing user support. Contributed to ensuring software functionality and efficiency.

Wrote test plans, generated datasets, and progressed test scenarios. Managed defects and wrote recipe reports, monitoring production launches. Ensured quality assurance throughout the software development lifecycle.

Prepared test environments, extracted and launched flows, and managed SQL Server backups. Set up SSIS jobs and developed SQL scripts, preparing queries and non-regression exploration training. Supported IT operations and data management.

Obtained a graduate certificate in digital project management. Focused on leading teams in identifying and resolving software issues.

Acquired the ITIL Foundation Certificate. This certification enhanced knowledge in IT service management best practices.

Earned a Certificate of Higher in International Software Testing Qualification. This qualification provided a strong foundation in software testing principles and practices.

Completed the first year of a Master of Science in Economy. This program provided a comprehensive understanding of economic principles and their applications.

Obtained a Bachelor of Science in Economics and Management. This degree focused on the fundamentals of economic theories and management practices.

Achieved a Higher Diplomat in Management Science. This diploma provided advanced knowledge in various aspects of management.