Looking for a job

Vilimira Doncheva

@vilimiradoncheva

Message

I build smooth customer experiences and support creative, administrative, and project work.

Belgium

Message

What I'm looking for

I'm seeking creative, administrative, or project-based opportunities beyond traditional customer service where I can expand my skills, grow professionally, and contribute meaningfully in a collaborative multicultural team.

I've worked across customer-facing, supervisory, and creative roles in Belgium, the Netherlands, Sweden, and London. I bring more than five years of experience supporting teams, customers, and daily operations in multicultural environments.

At Social Response, I raise funds and awareness for NGOs while recruiting, training, and onboarding new team members. Previously, I supervised shifts, scheduling, stock ordering, inventory, and front- and back-of-house coordination at Pizza Express, Wagamama, Hutten, and Fuwa Fuwa Pancakes.

I've also edited high-volume real estate photography at Ehouse using Adobe Photoshop and Lightroom, creating clean and inviting visuals. I'm looking to grow beyond traditional customer service through creative, administrative, or project-based work.

Experience

Work history, roles, and key accomplishments

Current

Fundraiser & Recruiter

Current

Social Response

Jan 2025 - Present (1 year 8 months)

Raise funds and awareness for NGOs through in-person fundraising. Recruit, train, and onboard new team members to grow outreach capacity.

Fundraising Recruitment Training Communication Skills

Current

Kitchen Helper (Supervisor Role)

Current

Hutten

Jan 2024 - Present (2 years 8 months)

Maintain a clean and hygienic kitchen environment, assist with ingredient prep and workstation organization, and support front-of-house when needed. Act as supervisor by training new staff and helping manage daily flow.

Food Safety Kitchen operations Team Supervision Training

Photo Editor

Ehouse

Jan 2020 - Dec 2021 (1 year 11 months)

Edited property photos to enhance visual appeal for real estate clients, including decluttering, removing distractions, and adjusting lighting. Maintained consistent style and quality across high volumes of images.

Photoshop Lightroom Photo Editor Attention To Detail

Barista

Fuwa Fuwa Pancakes

Jan 2019 - Dec 2020 (1 year 11 months)

Provided excellent customer service in a fast-paced café. Created and implemented a new hosting system that improved workflow and reduced pressure during peak hours.

Customer Service Workflow Optimization SOP Writing and Training

Team Leader

Wagamama

Jan 2018 - Dec 2019 (1 year 11 months)

Led front-of-house operations while delivering exceptional customer service. Supervised shifts and trained new staff to maintain service standards and ensure a positive team dynamic.

Team Leadership Customer Service Training Shift Supervision

Supervisor & Shift Manager

Pizza Express

Jan 2016 - Dec 2018 (2 years 11 months)

Provided attentive customer service while managing daily operations. Trained and supported new employees, supervised shifts, handled scheduling, and completed administrative tasks such as stock ordering and inventory.

Supervision Scheduling Inventory Management Customer Service Training