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Obodo Chiamaka EstherOE
Open to opportunities

Obodo Chiamaka Esther

@obodochiamakaesther

Detail-oriented customer service representative with eCommerce and hospitality experience.

Nigeria
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with a strong background in both the eCommerce and hospitality sectors. My experience has equipped me with the skills necessary to excel in customer communication, order handling, and human relations. I pride myself on my ability to multitask and solve problems efficiently, contributing to overall customer satisfaction and team success.

Currently, I work at Uchris Global, where I respond to customer inquiries and complaints across various platforms, ensuring that each customer feels valued and heard. My role involves coordinating with the logistics team to track deliveries and resolve any delays, maintaining strong after-sales support, and following up with clients to ensure their needs are met. Previously, I served as a Sales Representative and HR Assistant at Celebrities Restaurant Limited, where I engaged customers with product information and upselling strategies while also managing cash and assisting with HR duties.

Experience

Work history, roles, and key accomplishments

UG
Current

Customer Service Representative

Uchris Global

Jun 2024 - Present (1 year 3 months)

Responded to customer inquiries and complaints across messaging and phone platforms. Coordinated with the logistics team to track deliveries and resolve delays, while maintaining strong after-sales support and client follow-up.

CL

Sales Representative / HR Assistant

Celebrities Restaurant Limited

Sep 2024 - Present (1 year)

Engaged customers with product information and upselling strategies, managing cash and handling order entries in the sales system. Assisted in HR duties including record-keeping, attendance tracking, and onboarding of new staff, and resolved minor staff conflicts.

Education

Degrees, certifications, and relevant coursework

EE

Enugu State University of Science and Technology (ESUT)

B.Sc. Psychology, Psychology

Studied the principles of psychology, gaining a comprehensive understanding of human behavior and mental processes. Developed strong analytical and problem-solving skills applicable to various professional settings.

Tech stack

Software and tools used professionally

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Obodo Chiamaka Esther - Customer Service Representative - Uchris Global | Himalayas