Obodo Chiamaka Esther
@obodochiamakaesther
Detail-oriented customer service representative with eCommerce and hospitality experience.
What I'm looking for
I am a dedicated Customer Service Representative with a strong background in both the eCommerce and hospitality sectors. My experience has equipped me with the skills necessary to excel in customer communication, order handling, and human relations. I pride myself on my ability to multitask and solve problems efficiently, contributing to overall customer satisfaction and team success.
Currently, I work at Uchris Global, where I respond to customer inquiries and complaints across various platforms, ensuring that each customer feels valued and heard. My role involves coordinating with the logistics team to track deliveries and resolve any delays, maintaining strong after-sales support, and following up with clients to ensure their needs are met. Previously, I served as a Sales Representative and HR Assistant at Celebrities Restaurant Limited, where I engaged customers with product information and upselling strategies while also managing cash and assisting with HR duties.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Uchris Global
Jun 2024 - Present (1 year 3 months)
Responded to customer inquiries and complaints across messaging and phone platforms. Coordinated with the logistics team to track deliveries and resolve delays, while maintaining strong after-sales support and client follow-up.
Sales Representative / HR Assistant
Celebrities Restaurant Limited
Sep 2024 - Present (1 year)
Engaged customers with product information and upselling strategies, managing cash and handling order entries in the sales system. Assisted in HR duties including record-keeping, attendance tracking, and onboarding of new staff, and resolved minor staff conflicts.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology (ESUT)
B.Sc. Psychology, Psychology
Studied the principles of psychology, gaining a comprehensive understanding of human behavior and mental processes. Developed strong analytical and problem-solving skills applicable to various professional settings.
Availability
Location
Authorized to work in
Job categories
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