Obi Osaka
@obiosaka
Customer Support Specialist at Federal Radio Corporation of Nigeria, resolving billing and operational issues for clients and partner agencies.
NigeriaWhat I'm looking for
At Federal Radio Corporation of Nigeria, I supported internal clients and partner agencies by phone, email, and in person, resolving operational issues and handling billing inquiries. I documented cases and process guidance in Google Sheets and Docs, and helped reduce escalations and billing delays.
Earlier, as a Customer Care Officer at Federal Radio Corporation of Nigeria, I handled customer inquiries, resolved issues, and tracked feedback to improve service delivery. I’m seeking to deliver exceptional customer experience for BruntWork's US clients.
Experience
Work history, roles, and key accomplishments
Controller Marketing
Federal Radio Corporation of Nigeria
Jan 2014 - Present (12 years 10 months)
Supervised marketing and customer operations, resolving 50+ operational issues weekly with 95% first-contact resolution. Managed shift coordination, onboarding workflows, and payment/billing inquiries, reducing escalations by 40% and billing delays by 30%.
Customer Care Officer
Federal Radio Corporation of Nigeria
Jan 2011 - Jan 2014 (3 years)
Handled customer inquiries, resolved issues, and tracked feedback to improve service delivery. Managed 7-10 client calls daily.
Education
Degrees, certifications, and relevant coursework
Institute of International Affairs
Certificate of Membership, International Affairs
2025 - 2025
Certificate of membership with the Institute of International Affairs, obtained in 2025.
Street Project Foundation
Certificate, Child Protection
2025 - 2025
Certificate in child protection training from the Street Project Foundation, obtained in 2025.
Great Learning
Certificate of Completion, Customer Relationship Management
2024 - 2024
Certificate of completion in Customer Relationship Management (CRM) from Great Learning, obtained in 2024.
Great Learning
Certificate of Completion, Human Resources Management
2022 - 2022
Certificate of completion in Human Resources Management from Great Learning, obtained in 2022.
University of Lagos
Master's, Public and International Affairs
2017 - 2019
Master's in Public and International Affairs from the University of Lagos, completed in 2019.
National Broadcast Academy
Intermediate Marketing, Marketing
2016 - 2016
Completed Intermediate Marketing training at the National Broadcast Academy in 2016.
APCON
Certificate of Attendance, Advertising
2015 - 2015
Attended the APCON seminar on 'Success Factors of out of Home Advertising' in 2015.
NIIT Lagos
Professional Certificate, Project Management
2014 - 2015
Professional Certificate in Project Management (PMP) from NIIT Lagos, completed in 2015.
Lagos Youth Leadership & Economic Summit
Certificate of Attendance, Leadership
2009 - 2009
Certificate of Attendance for the Lagos Youth Leadership & Economic Summit in 2009.
Federal University of Technology, Minna
Bachelor of Technology, Urban and Regional Planning
2000 - 2006
Bachelor's degree in Technology (Hons) in Urban and Regional Planning from the Federal University of Technology, Minna, completed in 2006.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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