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Nykicia Jefferson

@nykiciajefferson

Customer service representative at Electrolux who handled high-volume calls, live chats, and customer emails.

At Electrolux, I handled high-volume customer contacts by phone, live chat, and email. I troubleshot issues, resolved disputes, scheduled appointments, and processed orders.

I transitioned to live chat support, managing up to 50 chats per day while handling two chats at a time. I also routed inquiries and documented information through data entry in a remote-work environment.

At Wellstar MCG, I supported emergency department registration by entering patient information, helping complete medical forms, verifying insurance, and collecting co-payments.

Experience

Work history, roles, and key accomplishments

ED Registration Specialist

Wellstar MCG

Mar 2023 - Feb 2026 (2 years 11 months)

Greeted and assisted patients, entered patient information, verified insurance, and collected co-payments. Completed pediatric emergency department registration following hospital procedures.

Data Entry Insurance Verification Co Pay Collection Patient Registration Customer Service

Customer Service Representative / Live Chat Agent

Electrolux

Jun 2018 - Feb 2023 (4 years 8 months)

Handled high-volume customer contacts, managed up to 65 calls per day, and transitioned to live chat support managing up to 50 chats per day. Responded to emails, troubleshot issues, scheduled appointments, and processed orders in a remote-work environment.

Live Chat Email Support High Volume Call Handling Troubleshooting Order Processing Appointment Scheduling Data Entry Remote Work Multitasking CRM Systems

Food Services Worker

FSS Worker / H&B

Aug 2016 - Oct 2017 (1 year 2 months)

Cleaned and sanitized kitchen surfaces, dishes, cabinets, floors, walls, and fixtures. Used cleaning equipment safely and responsibly while maintaining clean work areas.

Cleaning Sanitization Equipment Safety

Cashier / Manager

Popeyes

Jan 2011 - Mar 2016 (5 years 2 months)

Greeted customers, addressed complaints, handled cash and credit-card transactions, monitored inventory, oversaw food preparation, created employee schedules, and ordered stock.

Customer Service Cash Handling Inventory Management Scheduling Food Preparation

Cashier

HomeGoods

Aug 2014 - Aug 2015 (1 year)

Welcomed customers, answered questions about merchandise, processed payments using the point-of-sale system, and retrieved merchandise from inventory locations.

Customer Service Point of Sale Systems Inventory Management