At Digital Solutions Group, I support the Vumatel Fibre campaign as an Assistant Team Leader. I handle customer queries across voice, live chat, and email, log and escalate tickets in Salesforce, and report team performance using Google Workspace apps.
I also manage and train agents on troubleshooting and QA protocols, and provide technical support for hardware and software issues. Previously, on the Webafrica Technical Support campaign, I helped customers troubleshoot fibre connectivity, routers, Wi-Fi, and computer issues through live chat and WhatsApp.
