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Nyanje Nyimbili

@nyanjenyimbili1

English teacher and guidance counsellor at St. Francis and Clare School, supporting learner welfare and academic progress.

Zambia

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What I'm looking for

I’m interested in combining my people-focused expertise with technology to improve processes and develop practical solutions.

At St. Francis and Clare School, I teach English, prepare assessments and academic reports, and provide confidential individual and group counselling to learners. I also maintain counselling records and work with teachers, parents, and external stakeholders to support learner welfare.

Previously, I worked as an Administrative and Logistics Officer at Gladstone Engineering Consultants and as a Quality Analyst and Customer Care Executive at Ison BPO. My experience also includes monitoring and evaluation for Barefeet Theatre / UNICEF-supported Projects and supporting recruitment, onboarding, payroll, and HR documentation as a Human Resource Intern at Citi Bank.

Experience

Work history, roles, and key accomplishments

Current

English Teacher and Guidance Counsellor

Current

St. Francis and Clare School

Jan 2019 - Present (7 years 9 months)

Plans, prepares, and facilitates English lessons, administers assessments, and prepares academic reports. Provides confidential individual and group counselling to learners, maintains records, and collaborates with teachers, parents, and external stakeholders.

Teaching Lesson Planning Assessments Student Counselling Records Management Report Writing Collaboration

Administrative and Logistics Officer

Gladstone Engineering Consultants

Jan 2017 - Dec 2019 (2 years 11 months)

Managed petty cash, budgeting, financial records, and administrative documentation. Maintained filing systems, managed company assets, coordinated office operations, and compiled supplier requests.

Budgeting Financial Records Filing System Asset Management Office Operations Logistics Supplier Management

Quality Analyst

Ison BPO

Jan 2016 - Dec 2017 (1 year 11 months)

Conducted call calibration sessions and monitored customer service calls to ensure compliance with quality standards. Supported coaching initiatives and prepared quality reports.

Quality Assurance Call Monitoring Calibration Coaching Reporting

Customer Care Executive

Ison BPO

Jan 2015 - Dec 2016 (1 year 11 months)

Provided timely customer support, responded to queries and complaints, raised tickets for technical teams, and promoted company products and services.

Customer Support Problem Solving Ticketing Systems Upselling