Open to opportunities

Chola Mutale

@cholamutale

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Goal-oriented professional skilled in information management and service delivery.

Zambia

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What I'm looking for

I am looking for a role that values effective communication and teamwork, where I can contribute to service delivery and professional growth.

I am a goal-oriented professional with extensive experience in information management and effective service delivery. My background includes roles as an English Tutor, Library Assistant, and Registry Clerk, where I honed my skills in communication, organization, and problem-solving. I take pride in my ability to motivate and engage students, ensuring they achieve their learning goals while enjoying the process.

Throughout my career, I have demonstrated a strong commitment to enhancing service delivery and operational efficiency. As a Library Assistant, I successfully increased library membership and improved the overall performance of the branch. My leadership experience as a Team Leader in Bancassurance showcases my ability to drive sales growth and foster teamwork. I am dedicated to continuous improvement and am always willing to go the extra mile to ensure success.

Experience

Work history, roles, and key accomplishments

Current

English Tutor

Current

Preply Online

Jan 2022 - Present (3 years 6 months)

Motivated new students in their journey of English learning and analyzed their needs to devise effective progression plans. Developed strong relationships with students, ensuring comfort and active participation in lessons.

English Language Teaching Communication Student Motivation Grammar

Library Assistant

The Copperbelt University

Jul 2012 - Jul 2018 (6 years)

Managed detailed records of lending transactions and library users, significantly increasing inventory by engaging with students and lecturers. Accelerated branch growth by actively registering new users and marketing services, expanding membership from 55 to over 200 new members annually.

Inventory Management Customer Engagement Marketing Library Services Administrative Support

Registry Clerk

Provincial Forestry Department

Aug 2011 - Jul 2012 (11 months)

Organized, reviewed, and filed paperwork for secure record keeping, ensuring accuracy and completeness. Established district office registries in all 7 districts of the province and trained staff on procedures.

Record keeping Document Management Training Regulatory Compliance Problem Solving

Banking Officer

Central Bank of Zambia

May 2011 - Jul 2011 (2 months)

Assisted bank employees with account information and evaluated applications for Government funds transfers. Maintained confidentiality of bank records and client information to prevent data mishandling.

Customer Service Confidentiality Compliance Administrative Support Banking Operations

Team Leader

SANLAM Insurance Zambia

Jun 2010 - May 2011 (11 months)

Led and successfully managed the first Bancassurance team of 10 members, accelerating team sales growth by establishing rapport with bank clients. Improved team performance through adequate planning and resource provision.

Team Leadership Sales Management Client Relationship Management Performance Strategic Planning Resource Allocation Administrative Support Policy Implementation

Education

Degrees, certifications, and relevant coursework

University of Zambia

Master's in Business Administration, Business Administration

Pursued advanced studies in business administration, focusing on strategic management, finance, and organizational leadership. Developed comprehensive skills in business analysis and decision-making for complex organizational challenges.

University of Zambia

Bachelor of Arts, Library and Information Science

Completed a Bachelor of Arts degree with a specialization in Library and Information Science. Gained expertise in information organization, retrieval, and management systems, preparing for roles in library and information services.

Zambia Information and Communications Technology College

Certificate, Library and Information Studies

Obtained a Certificate in Library and Information Studies, providing foundational knowledge in library operations and information management. Focused on practical skills essential for supporting library services and user needs.