Open to opportunities

Melody Kapeshi

@melodykapeshi

Message

Empathetic customer care professional with 8 years of teaching experience.

Zambia

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my teaching experience in customer care roles, focusing on professional growth and community impact.

I am a result-driven and empathetic customer care professional with over eight years of experience in the teaching career. My journey has been marked by a proven track record of delivering exceptional customer experiences, particularly in my interactions with students and parents. I excel in resolving complex issues and consistently exceed customer targets, which has been a cornerstone of my professional ethos.

Currently, I serve as a Teacher of English and Religious Studies at the Ministry of Education, where I have honed my skills in communication, conflict resolution, and relationship building. My commitment to professional development is evident through my active participation in various educational conferences and workshops, including the Languages Teacher’s Association of Zambia conference. I am passionate about fostering a positive learning environment and implementing school-wide literacy programs that benefit both students and the community.

Experience

Work history, roles, and key accomplishments

Current

Treasurer

Current

NUPPEZ

Jan 2023 - Present (2 years 5 months)

Responsible for managing financial records and budgeting for NUPPEZ, ensuring transparency and accountability in all financial dealings. Actively participated in planning and executing educational workshops.

Budgeting Planning

Current

Vice Zonal Chairperson

Current

NUPPEZ

Jan 2022 - Present (3 years 5 months)

Served as Vice Zonal Chairperson, contributing to the leadership and organization of educational initiatives within the community. Engaged in workshops and meetings to enhance educational standards and support fellow educators.

Leadership Community Engagement Communication

Current

Teacher of English and Religious Studies

Current

Ministry of Education

Oct 2016 - Present (8 years 8 months)

Experienced teacher specializing in English and Religious Studies with a strong focus on delivering exceptional educational experiences. Proven track record in resolving complex issues and exceeding educational targets while fostering a positive learning environment.

Literacy Program Implementation

Education

Degrees, certifications, and relevant coursework

Chalimbana University

Bachelor of Education, Education

2020 - 2024

Pursued a Bachelor of Education Secondary focusing on English Language, Literature, and Religious Studies, equipping me with the skills to teach and engage students effectively.