Open to opportunities

Nyah Bonilla

@nyahbonilla

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Bilingual customer-service professional skilled in property management and claims processing.

United States

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What I'm looking for

I seek a role where I can apply bilingual customer-service and property management experience, with opportunities for growth into medical billing and administrative responsibilities in a collaborative, compliance-focused environment.

I am a bilingual customer-service professional with hands-on experience across property management, claims processing, warehouse operations, and front-desk administration. I have supported daily operations for senior housing, handled high-volume inbound and outbound calls for claims and collections, and managed deliveries and inventory in fast-paced environments.

I blend strong organizational skills, compliance-focused documentation, and a customer-first mindset to improve tenant relations and operational efficiency. I am pursuing Medical Billing and Coding to expand my healthcare administration expertise and bring reliable, detail-oriented service to employers.

Experience

Work history, roles, and key accomplishments

Current

Assistant Property Manager

Current

Orlando Housing Authority

Oct 2025 - Present (4 months)

Assist with daily operations of a 62+ senior housing community, supporting tenant relations, recertifications, compliance documentation, and recordkeeping to maintain program eligibility and resident satisfaction.

Property Management Tenant Relations Compliance Record keeping Scheduling Spanish Customer Service

Warehouse Worker / Delivery Driver

Muse Gelato

Aug 2023 - Jul 2024 (11 months)

Packed, picked, and delivered frozen product to Disney resorts and other locations, ensuring on-time deliveries and maintaining product quality during transit.

Warehouse operations Order picking Packaging Delivery Time Management Customer Service Driving

Claims Representative

JNR Collections

Jul 2022 - Aug 2023 (1 year 1 month)

Handled high-volume inbound and outbound calls to process insurance claims, bill invoices, and collect payments, improving collections efficiency and resolution rates.

Claims Processing Call Center Operations Outbound Calling Billing Collections Customer Service Salesforce Spanish

Aircraft Cleaner

PrimeFlight Aviation

Mar 2021 - Jul 2022 (1 year 4 months)

Maintained aircraft cleanliness during overnight shifts, ensuring cabin readiness, safety compliance, and on-time turnarounds for operations.

Safety Compliance Night Shift Operations Time Management Attention To Detail Teamwork

Parts Specialist

Advance Auto Parts

Apr 2020 - Mar 2021 (11 months)

Sold and stocked automotive parts while assisting customers with product selection and inventory management to drive store sales and availability.

Retail Sales Inventory Management Automotive Customer Service Stocking POS Troubleshooting Time Management

Front Desk Receptionist

NYC Housing Authority

Dec 2018 - Apr 2020 (1 year 4 months)

Performed general administrative and front desk duties, managing visitor interactions, phone routing, and basic office tasks to support daily operations.

Reception Administrative Support Scheduling Customer Service Google Suite