Open to opportunities

Heather Harper

@heatherharper1

Message

Customer-focused property and retail professional with strong tenant relations and operations skills.

United States

Message

What I'm looking for

I seek roles where I can manage tenant relations, improve occupancy, coordinate maintenance and vendors, and deliver excellent customer service while growing into greater property management responsibilities.

I am a customer-focused property and retail professional with experience managing tenant relations, maintenance coordination, and merchandising. I maintain high occupancy levels (98%), have received multiple customer service awards, and manage vendor scheduling, payments, and delinquency tracking.

I bring hands-on experience in call-center customer support, dealer registration processes, purchasing, and warehouse operations, with strengths in communication, negotiation, Microsoft Excel, and team leadership. I hold a Fair Housing certificate and am willing to relocate anywhere.

Experience

Work history, roles, and key accomplishments

Current

Assistant Community Director

Current

BlueRoc Premier

Jan 2023 - Present (2 years 11 months)

Managed tenant relations and maintenance teams, maintained 98% occupancy, processed payments, prioritized work orders, and reduced delinquencies through proactive reporting and vendor coordination.

Property Management Tenant Relations Payments Processing Delinquency Vendor Management Customer Service

Current

Customer Service Representative

Current

Florida Auto Auction of Orlando

Mar 2022 - Present (3 years 9 months)

Managed dealer registrations, collected financial and credit information, and maintained buyer/seller limits to support auction operations and compliance.

Customer Service Data Entry Compliance Communication

Current

Merchandising Associate

Current

SAS Retail Services

Merchandised magazines, baby food and wine across assigned retail accounts, maintaining planogram standards and supporting inventory replenishment to optimize on-shelf availability.

Merchandising Inventory Management Stocking Retail Operations Communication Teamwork

Assistant Property Manager

Career Strategies, Inc.

Oct 2023 - Jan 2024 (3 months)

Served as a temporary assistant property manager supporting leasing, tenant relations, and day-to-day property operations until transition to a permanent role.

Leasing Support Tenant Relations Property Management Payments Processing Organizational Skills

Customer Service Representative

Conduent (SunPass)

Jan 2022 - May 2022 (4 months)

Provided call-center support for past-due toll customers, handled account inquiries and payments, and assisted with account reconciliations.

Call Center Support Customer Service Payments Processing Account Reconciliation Communication Technical Support

Warehouse Associate

Crothal

Aug 2018 - Oct 2021 (3 years 2 months)

Unloaded trucks and managed inventory for hospital laundry contracts, listed orders and tracked inbound/outbound shipments to ensure timely delivery and accuracy.

Warehouse operations Inventory Control Receiving Stocking Attention To Detail