Albert vasquez
@albertvasquez
I investigate fraud, protect accounts, and reduce risk across fintech and marketplace platforms.
United StatesWhat I'm looking for
I'm currently protecting Rover.com’s platform integrity by monitoring account activity, triaging high-risk alerts, investigating fraud, and managing chargeback disputes.
Previously at DoorDash, I investigated account abuse, payment fraud, and suspicious customer activity. I analyzed large datasets for anomalies and emerging threats, managed high-volume case queues, and improved fraud detection procedures with cross-functional partners.
At Venmo, I investigated suspicious transactions, reviewed account behavior, documented cases for compliance and audit needs, and escalated potential fraud. My earlier claims support work at Allstate strengthened my ability to resolve complex customer issues while following company standards.
I bring more than four years of fraud detection, risk assessment, account security, compliance monitoring, and data-driven process improvement experience across financial and marketplace environments.
Experience
Work history, roles, and key accomplishments
Monitor account activity and conduct risk assessments to identify fraudulent behavior and protect platform integrity. Perform alert triage, trend analysis, and manage chargeback disputes and fraud investigations.
Conducted fraud investigations involving account abuse, payment fraud, and suspicious customer activity. Performed risk assessments, analyzed large datasets, and managed high-volume case queues.
Customer Solutions Agent II
Venmo
Dec 2020 - Feb 2022 (1 year 2 months)
Investigated suspicious transactions and escalated potential fraud cases for further review. Reviewed customer account activity to identify fraudulent behavior and policy violations.
Assisted policyholders with claims inquiries and policy coverage explanations. Coordinated claim-related services while maintaining compliance with company standards.
Education
Degrees, certifications, and relevant coursework
Northampton Community College
Associate of Arts, Business Administration
Pursued studies in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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