At The Constant Company—Vultr, I research emerging trust and safety challenges, including AI trends, and investigate harmful or policy-violating content. I also help ensure compliance with DMCA, trademark, and cease-and-desist requirements.
I developed a custom ticket response system to automate correspondence with stakeholders and customers. I also established a new KYC system to improve the customer experience.
I developed solutions for automated detection and removal of harmful content across user networks. I also coached employees on account reviews and recognizing red flags to help prevent abuse.
Earlier, as a Fraud Team Customer Care Specialist at The Constant Company—Vultr, I investigated compromised accounts, reviewed payment activity, and resolved billing inquiries. My work included identifying patterns that could help prevent network abuse.
