At X (formerly known as Twitter), I assessed high-risk content in real time, applied content moderation policies, and prioritized incidents for escalation. I also handled emergency escalations from law enforcement and court systems.
At Accenture, I performed root cause analysis on high-risk content across five policy verticals and reviewed emergency and child safety livestream content posing an extreme risk of serious injury, death, or child abuse and exploitation.
I used SQL, Excel, and Google Sheets to analyze trends and extract insights. I also prepared incident reports and provided data quality feedback to support policy decisions and SOP optimization.
Across these roles, I worked with Legal, Engineering, law enforcement, and regulatory bodies on sensitive incidents. I handled distressing content objectively while adhering to policies, SLAs, and confidentiality requirements.
