Open to opportunities

Fridah Miranga

@nyabonyimiranga

Message

Passionate professional with over 5 years in customer service and sales.

Kenya

Message

What I'm looking for

I am looking for a challenging role in a dynamic environment that fosters growth.

I am a dedicated professional with over 5 years of experience in customer service and sales, currently working as a Retail Sales Agent at Co-operative Bank of Kenya. My role involves managing sales, enhancing customer satisfaction, and implementing effective marketing strategies. I pride myself on my ability to build strong relationships with clients, which has consistently helped me exceed sales targets.

Previously, I owned a cleaning service company where I managed all aspects of the business, from developing growth strategies to ensuring compliance with regulations. My experience as an Assistant Lecturer at Maasai Mara University further honed my skills in communication and education, allowing me to effectively convey complex statistical concepts to students. I am committed to continuous personal and professional development, seeking opportunities that challenge me and allow me to contribute meaningfully to my team.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Agent

Current

Co-operative Bank of Kenya

May 2022 - Present (3 years 8 months)

As a retail sales executive, I manage sales, customer satisfaction, and operations at our retail locations. I develop sales strategies, create marketing materials using Canva, and oversee inventory management while ensuring exceptional customer service.

Sales Management Customer Satisfaction Strategic Marketing Canva Inventory Management Cashiering Customer Service Operations Management

Assistant Lecturer

Maasai Mara University

Oct 2020 - Apr 2022 (1 year 6 months)

As an assistant lecturer, I taught statistics to undergraduate students, developed engaging lectures, led discussions, and provided individualized support. I evaluated student performance and offered feedback to enhance their learning experience.

Statistics

Owner

Fridah Cleaning Service

Sep 2016 - Oct 2020 (4 years 1 month)

As the owner of a cleaning service, I managed all business aspects, including strategy development, budgeting, hiring, client relations, and ensuring service quality. I focused on growth and compliance while providing excellent customer service.

Management Budgeting Customer Service Compliance Quality

Education

Degrees, certifications, and relevant coursework

Maasai Mara University

Master's Degree, Applied Statistics

2021 - 2023

Completed a Master's degree in Applied Statistics, emphasizing statistical techniques for data analysis and interpretation. The program included advanced coursework in statistical modeling and data visualization.

Maasai Mara University

Bachelor's Degree, Applied Statistics

2016 - 2020

Pursued a Bachelor's degree in Applied Statistics, focusing on statistical theory, methods, and practical applications. Engaged in coursework including calculus, linear algebra, and statistical inference.

Kapropita High School

High School Diploma, High School/Secondary Education

2012 - 2015

Completed high school education with a focus on the Kenya Certificate of Secondary Education (KCSE). Developed foundational skills in various subjects.