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Nwabisa Nzimakwe

@nwabisanzimakwe

Quality Analyst at Majorel Kenya who maintains 95%+ accuracy while reviewing content and safeguarding digital communities.

Kenya

Message

At Majorel Kenya Limited (Teleperformance), I review complex user-generated content and enforce platform policies, maintaining 95%+ accuracy and SLA adherence. I assess sensitive cases, escalate high-risk content, and audit the Zulu Live queue for policy compliance.

I also share quality insights and feedback with agent teams, QA analysts, and trainers. Through audits and calibration sessions, I help identify policy misalignments and knowledge gaps and contribute to more consistent moderation decisions.

At Arch Holdings, I delivered training programmes and adapted materials for participants’ needs, using classroom, virtual, and e-learning formats. Earlier, as a Data Capturer at Wandile Mkhize Foundation, I assessed learners with the RtR isiZulu tool and captured data using Survey QTCO, webDHIS, and HPRS.

Experience

Work history, roles, and key accomplishments

Current

Frontline Quality Analyst

Current

Majorel Kenya Limited (Teleperformance)

Apr 2026 - Present (6 months)

Reviewing complex user-generated content and enforcing platform policies, maintaining 95%+ accuracy and SLA adherence. Conducting risk assessments, leading audits, and delivering feedback to improve moderation consistency.

Content Moderation Policy Enforcement Quality Assurance Risk Assessment Escalation Handling Data Analysis SLA KPI Monitoring Stakeholder Engagement Excel Power BI TCS Lark Slack

Data Capturer

Wandile Mkhize Foundation

Jun 2019 - Feb 2026 (6 years 8 months)

Visited primary schools, assessed Grade 2 learners using the RtR isiZulu tool, and captured data with Survey QTCO, webDHIS, and HPRS systems. Maintained 100% data completeness and accuracy, and generated reports for management.

Data Entry Data Quality Survey QCTO WebDHIS HPRS Assessments Reporting Excel

Training Facilitator

Arch Holdings

May 2024 - Oct 2024 (5 months)

Delivered training programmes in property maintenance, soft skills, coaching, and community development. Designed materials, facilitated multi-format sessions, and monitored training effectiveness.

Training And Facilitation Coaching Mentorship Curriculum Design virtual training E Learning Assessments Feedback Communication Skills

Data Capturer

Esayidi TVET Business Incubator

May 2022 - Apr 2024 (1 year 11 months)

Entered and verified business data, compiled reports, and assisted with administrative tasks. Ensured compliance with safety standards during training sessions.

Data Entry Data Verification Reporting Excel Administrative Support Meeting Minutes

Peer Assisted Learning Leader (Tutor)

Walter Sisulu University — CLTD

Jan 2014 - Dec 2014 (11 months)

Tutored first-year Psychology students and facilitated group learning activities. Provided career guidance and reported on student progress to the psychology lecturer and CLTD manager.

Tutoring Psychology Group Facilitation Career Guidance PowerPoint Communication Skills