Alvin Gerald

I am a meticulous quality analyst and trainer with over four years of hands-on experience in customer service, sales, content moderation, and bilingual training. I consistently build strong client relationships, maintain confidentiality, and exceed performance targets while ensuring high standards of quality and compliance.

My work includes monitoring and flagging sensitive content, producing weekly quality reports, conducting call calibrations, and delivering one-on-one coaching that improves agent performance. I have led bilingual training and localization efforts, developing dual-language materials and interpreting during onboarding for mixed-language cohorts.

I am technically proficient with AI and collaboration tools such as Slack, Loom, Notion, Google Workspace, TeamViewer, GPTs, and Microsoft Office Suite, and I take pride in creating accessible training content and measurable improvements in customer satisfaction and moderation accuracy.