Dorcas Mumanyi
@dorcasmumanyi
Detail-oriented data and quality professional specializing in annotation, QA, and digital content management.
KenyaWhat I'm looking for
I am a detail-oriented data and quality professional with over six years' experience in data annotation, quality analysis, and digital content management. I combine technical literacy with strong communication skills to deliver accurate, impactful results for machine learning and operations teams.
At Sama Kenya I progressed from annotator to Subject Matter Expert and Quality Analyst, authoring guidelines, conducting audits, mentoring teams, and partnering with ML engineers to improve accuracy and processes. I have a track record of performance recognition and leading training initiatives that raise team standards.
I also bring part-time sales/cold-calling experience, hands-on fieldwork knowledge in ethical data collection, and proficiency with tools such as MS Office, Google Workspace, WordPress, KoboCollect, ODK, and CommCare, enabling me to contribute across data, QA, and operational functions.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Sama Kenya
Mar 2023 - Present (2 years 6 months)
Monitored annotation trends and conducted audits to improve quality, led performance reviews to ensure SLA compliance, and partnered with ML teams to refine guidelines and boost accuracy.
Subject Matter Expert
Sama Kenya
Aug 2022 - Mar 2023 (7 months)
Authored and refined complex annotation guidelines and provided real-time expert feedback and clarification to annotation teams to ensure consistency and accuracy.
Data Annotator
Sama Kenya
Nov 2017 - Aug 2022 (4 years 9 months)
Labeled high-volume text data for AI training, maintaining consistency with guidelines and contributing to improved dataset quality; recognized for rapid improvement and performance.
ESPart-Time Sales Caller
eCore Services
Jan 2021 - Dec 2021 (11 months)
Conducted outbound B2B cold calls to generate leads and set appointments, followed CRM processes to log outcomes and supported targeted prospecting to drive pipeline progression.
Data Entry Clerk
Horizon Contact Centre
Jan 2014 - Oct 2014 (9 months)
Processed structured data with focus on completeness and accuracy, produced classification reports, and assisted in onboarding new team members to maintain data quality.
Customer Support Assistant
Incotech Cyber
Aug 2013 - Dec 2013 (4 months)
Provided customer assistance across digital services, printing, and IT support in a fast-paced environment, helping clients with computing tasks and service issues.
Education
Degrees, certifications, and relevant coursework
Nairobits School
Diploma in Web & Graphic Design, Web & Graphic Design
2014 - 2015
Completed a Diploma in Web & Graphic Design covering web design, graphic design tools, and practical multimedia projects.
K(Kenya Private Sector Alliance (KEPSA)
Youth Empowerment Internship Certificate, Youth Empowerment / Internship
2012 - 2013
Completed a Youth Empowerment Internship program providing workplace exposure, business skills, and professional development.
ACWICT
Certificate in ICT & BPO, Information and Communication Technology
2012 -
Completed a Certificate in ICT & BPO focused on information and communication technologies and business process outsourcing fundamentals.
Huruma Girls High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) at Huruma Girls High School.
Availability
Location
KenyaAuthorized to work in
Job categories
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