I am seeking a role focused on quality assurance, content moderation, data annotation, transcribing or Swahili translation in a collaborative team that values accuracy, continuous improvement, and professional growth.
MK
Open to opportunities
Monica Kioko
@monicakioko
Bilingual quality analyst specializing in content moderation and data annotation.
KenyaWhat I'm looking for
I am a bilingual professional with a Bachelor's in Criminology and Security Studies and extensive hands-on experience in quality analysis, content moderation, and data collection. I combine analytical rigor with strong communication skills in Swahili and English to improve processes and ensure compliance.
Throughout my career I have led and supported teams in operational settings, conducted statistical quality reviews, and produced actionable reports that identify inefficiencies and recommend improvements. I have practical experience in image annotation (classification, segmentation, object detection) and moderation under platform governance.
I am driven to apply my problem-solving mindset and cross-functional collaboration skills in a dynamic environment where accuracy, user safety, and continuous improvement are priorities.
Experience
Work history, roles, and key accomplishments
IX
Current
Quality Analyst
Ison Xperience
Jan 2025 - Present (8 months)
Conduct detailed statistical analysis and QA audits to identify trends and improve product and process quality; developed standards and produced reports with actionable recommendations that increased compliance to quality thresholds.
IX
Content Moderator
Ison Xperience
Dec 2024 - Jan 2025 (1 month)
Screened and reviewed user-generated content to ensure platform safety and policy compliance, applying community guidelines to maintain integrity and reduce policy violations.
MD
Supervisor
Mawazo Dishes
Jul 2024 - Nov 2024 (4 months)
Monitored team performance, managed scheduling and task delegation, and addressed employee concerns to improve productivity and service quality.
SL
Data Associate
Samasource Kenya Limited
Nov 2017 - Jul 2024 (6 years 8 months)
Performed data collection and image annotation (classification, segmentation, object detection) and maintained program procedures to meet quality thresholds while providing real-time English–Swahili interpretation for stakeholders.
MA
Administrative Assistant
Mawazo Consulting Agency
Jan 2015 - Sep 2016 (1 year 8 months)
Managed cybercafé operations and provided secretarial and receptionist services including typing, photocopying, and front-desk support to maintain daily office functions.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Bachelor of Arts, Criminology and Security Studies
Bachelor's degree in Criminology and Security Studies completed in 2025.
UNUniversity of Nairobi
Diploma, Criminology and Social Order
Diploma in Criminology and Social Order completed in 2016.
MG
Mitaboni A.B.C Girls
Kenya Certificate of Secondary Education, Secondary Education
Kenya Certificate of Secondary Education completed in 2012.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Salary expectations
60k-100k USD
Job categories
Skills
SwahiliEnglishQuality AnalystQuality AssuranceContent ModerationContent ReviewData CollectionClassificationSegmentationObject DetectionStatistical AnalysisReport WritingCommunicationTeam SupervisionCustomer ServiceCalendar ManagementSocial Media MarketingResearchData EntryProject ManagementMicrosoft OfficeGmail)
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