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Nvard Baghdasaryan

@nvardbaghdasaryan

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Program Manager at Microsoft who introduced a delivery framework achieving a 95% on-time release rate.

Armenia

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At Microsoft, I coordinated cross-functional programs for 50+ internal feature teams and introduced a data-driven delivery framework that achieved a 95% on-time release rate. I also designed a Copilot-based agent program to automate stakeholder communication and built Power BI dashboards for leadership visibility.

At IDT, I coordinated an engineering program to migrate a monolithic platform to microservices. Earlier at Digitain, I improved IT operational efficiency by 20% and reduced costs by 15% through documented strategies, procedures, and playbooks; I also managed Agile software delivery and built delivery reporting. My work has also included HR analytics and systems at Digitain and data analysis and team coordination at Ucom.

Experience

Work history, roles, and key accomplishments

Program Manager

Microsoft

Aug 2024 - Jul 2026 (1 year 11 months)

Aligned 50+ internal feature teams around strategic product-growth objectives by coordinating large-scale cross-functional programs. Achieved 90% on-time milestone delivery and a 95% on-time release rate through governance and data-driven frameworks.

Program Management Cross functional Coordination Stakeholder Management Risk Management Dependency Management Power BI Copilot Azure DevOps Data Driven Decision Making

Engineering Program Manager

IDT

Jul 2023 - Sep 2024 (1 year 2 months)

Coordinated migration from monolithic to microservices architecture across cross-functional engineering teams. Managed technical risks, dependencies, and delivery priorities throughout the replatforming program.

Program Management Microservices Technical Risk Management Dependency Management Agile SDLC Execution Stakeholder Coordination

Corporate IT Unit Manager

Digitain

Jun 2022 - Apr 2023 (10 months)

Increased operational efficiency by 20% and reduced IT costs by 15% by developing and implementing IT strategies, procedures, and playbooks. Improved project completion rates and cross-functional alignment.

IT strategy Process Improvement Operational Efficiency Stakeholder Management Playbooks Procedures Cost Reduction

IT Project Manager

Digitain

Feb 2021 - Jun 2022 (1 year 4 months)

Reduced manual processing time by 25% by introducing new IT systems and achieved a 95% on-time delivery rate using data analytics. Delivered software projects within scope, timeline, and budget while coordinating Agile delivery.

IT Project Management Agile Delivery Data Analysis Power BI Jira SDLC Risk Management Stakeholder Coordination

Data and System Analyst (HR, HRIS)

Digitain

Jul 2018 - Jan 2021 (2 years 6 months)

Established HR dashboards and reports, delivering key metrics such as turnover rates and recruitment effectiveness. Directed implementation of HRM software and led integrations with IT architectures.

Data Analysis HR Dashboards HRIS Power BI Survey Programming Workforce Analytics Software Integration

Data Analyst/Department Coordinator

Ucom

Feb 2017 - Jun 2018 (1 year 4 months)

Identified and analyzed debt collection issues and trends, implementing strategic solutions to optimize collection efficiency. Overhauled financial and collection reports and provided leadership to the debt collection team.

Data Analysis Debt Collection Financial Reporting Team Leadership Process Optimization