nutsa khachidze
@nutsakhachidze
Customer Support Associate at Wolt Georgia handling 100–150 daily inquiries and resolving customer cases end-to-end.
GeorgiaWhat I'm looking for
At Wolt Georgia, I handle 100–150 customer inquiries daily, resolving cases end-to-end through the internal CRM platform and Aircall. I assess when to resolve an issue directly and when to escalate, and coordinate with internal teams through Slack.
At Evolution Georgia, I was the first live point of contact for players in a real-time, target-driven environment. I also informally onboarded and mentored new team members on processes and customer standards.
Earlier, I coordinated guest operations as Assistant Manager at Erikoussa Marina and met daily sales targets as a Call Center Sales Representative at CMD International. I’m transitioning into Customer Success, drawing on experience across customer support, sales, and hospitality.
Experience
Work history, roles, and key accomplishments
Resolve 100-150 customer inquiries per day through internal CRM and Aircall, managing escalations and coordinating with internal teams via Slack to maintain consistent customer experience.
Served as first point of live contact for players in a B2B live gaming environment, mentoring new team members and meeting strict performance and quality targets.
Assistant Manager
Erikoussa Marina
Jan 2019 - Jan 2021 (2 years)
Coordinated scheduling, reservations, and guest check-in/check-out for a hospitality team, serving as primary guest contact and balancing guest requests with team needs.
Call Center Sales Representative
CMD International
Jan 2017 - Jan 2018 (1 year)
Met daily sales targets of 3-5 closed sales through outbound calls, identifying prospect needs and presenting marketing plans to drive conversions.
Education
Degrees, certifications, and relevant coursework
Academy of Digital Industries
Digital Marketing, Copywriting & SEO, Digital Marketing
2021 - 2021
Completed a certification in Digital Marketing, Copywriting & SEO.
SEU, Georgian National University
Bachelor of Business Administration, Business Administration
2016 - 2018
Pursued a Bachelor of Business Administration with a focus on Business Administration.
NNLE College Icarus
Hotel Management, Hotel Management
2013 - 2014
Completed a program in Hotel Management.
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
Job categories
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