Remote Customer Support and Operations Specialist with a certified C2 Proficient English level (EF SET: cert.efset.org/Uzkk1E). Experienced in written live-chat support, resolving inbound customer inquiries, de-escalating issues, and streamlining team workflows with modern digital tools. Open to full-time and part-time remote roles worldwide (flexible with shifts and weekends).
Looking for a job
Alex Gamilton
@alexgamilton
Remote customer support specialist at a digital agency who handled 40+ daily inquiries and automated workflows, cutting manual operations time by 30%.
GeorgiaWhat I'm looking for
As a Remote Operations & Support Assistant at Digital Agency, I handled 40+ daily client inquiries via chat, with an average response time under 10 minutes and a 95%+ positive resolution rate. I de-escalated customer issues with clear guidance and documented recurring feedback in Notion.
I also automated recurring outreach and Twitter/X workflows using custom scripts, reducing manual operational time by 30%. Previously, as a Field Sales & Customer Consultant at IQOS / Direct Sales, I delivered more than 500 in-person demonstrations and maintained a 98% customer satisfaction score.
Experience
Work history, roles, and key accomplishments
DA
Remote Operations & Support Assistant
Digital Agency
Jul 2026 - Sep 2026 (2 months)
Handled 40+ daily inbound client inquiries via chat, maintaining an average response time of under 10 minutes and a 95%+ positive resolution rate. De-escalated frustrated customer issues and automated recurring outreach workflows.
IS
Field Sales & Customer Consultant
IQOS / Direct Sales
Aug 2025 - Jun 2026 (10 months)
Conducted over 500 in-person consultative demonstrations, identifying customer needs within the first minutes of conversation. Consistently exceeded monthly target KPIs by 15–20% through structured objection handling and active listening.
Education
Degrees, certifications, and relevant coursework
IS
Institute of Oriental Studies
Bachelor's Degree, International Relations
2017 - 2022
Bachelor's Degree in International Relations from the Institute of Oriental Studies, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GeorgiaAuthorized to work in
Salary expectations
30k+ USD
Social media
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