At Concentrix, I edit and maintain user-focused manuals, communication bulletins, and SOPs on the internal CMS, working with SMEs and global teams. I also proofread content for clarity, accuracy, and style-guide compliance.
I troubleshoot CMS limitations using HTML and XML, and serve as a CMS tester during system migration. I lead documentation change projects with onshore teams, defining strategy, allocating tasks, and managing the documentation lifecycle.
At Credit Saison, I created technical documentation from scratch, including SOPs, user manuals, product datasheets, and versioned product documents. I used XML and HTML to format and structure the content.
At Stellar IT Solutions, I wrote SEO-optimized blogs, landing pages, product descriptions, and marketing content. Earlier, at Mphasis Ltd., I wrote motor accident incident reports from raw data and client-provided evidence and supported clients with UK motor insurance compliance requirements.
