Open to opportunities

Fatma Mohamed Taktak

@fatmamohamedtaktak

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Dedicated psychology undergraduate passionate about community engagement.

United Arab Emirates

Message

What I'm looking for

I am looking for a role that allows me to engage with the community and support individuals while fostering positive connections.

I am a psychology undergraduate with a strong commitment to community engagement and providing excellent support in both professional and volunteer settings. My experience as a Youth Ambassador at TWE+ has equipped me with the skills to foster positive connections and effectively address customer needs.

Currently, I am working as a Customer Care Intern at VOX Cinemas, where I deliver exceptional customer service by efficiently addressing inquiries and concerns. My role involves creating a welcoming atmosphere and assisting customers in navigating the cinema, ensuring they have a pleasant experience.

In addition to my professional experience, I actively participate in community initiatives, including beach cleanups and school-led projects, which reflect my dedication to environmental sustainability and community support.

Experience

Work history, roles, and key accomplishments

Customer Care Intern

VOX Cinemas - Majid Al Futtaim

Aug 2022 - Aug 2022 (0 months)

Delivered exceptional customer service by addressing customer needs, inquiries, and concerns efficiently. Provided clear guidance and directions to assist customers in navigating the cinema premises.

Customer Service Customer Care Problem Solving Communication Conflict Resolution Teamwork Time Management

Youth Ambassador

TWE+ (Together We Empower)

Aug 2022 - Aug 2022 (0 months)

Engaged with the community as a Youth Ambassador, promoting positive connections and community engagement. Participated in various initiatives to support and empower youth.

Community Engagement Public Speaking Leadership Event Coordination Youth Development

Youth Ambassador

TWE+ (Together We Empower)

Oct 2021 - Oct 2021 (0 months)

Assisted in teaching KG1 students foundational skills, including alphabets, numbers, and drawing, fostering early childhood learning and creativity. Participated in beach and community cleanups to promote environmental sustainability and maintain public spaces.

Community Engagement Environmental Awareness Teaching Childcare Teamwork Communication Leadership

Customer Care Intern

VOX Cinemas - Majid Al Futtaim

Oct 2021 - Present (3 years 8 months)

Delivered exceptional customer service by addressing customer needs, inquiries, and concerns efficiently. Resolved customer confusion by offering detailed explanations and assistance with their queries.

Customer Service Communication Problem Solving Conflict Resolution Teamwork

Community Volunteer

Local School Initiative

Jan 2019 - Present (6 years 5 months)

Teaching Childcare Environmental Awareness Teamwork

Education

Degrees, certifications, and relevant coursework

Rochester Institute of Technology

Bachelor of Science, Psychology

Grade: Dean’s List - Fall 2023

Activities and societies: Received a Certificate of Achievement in Sociology in April 2023.

Pursuing a Bachelor of Science in Psychology, focusing on understanding human behavior, cognitive processes, and social interactions. Engaged in coursework covering research methods, statistical analysis, and various psychological theories.

Rochester Institute of Technology, Dubai

Bachelor of Science, Psychology

Grade: Dean’s List - Fall 2023

Activities and societies: Received Certificate of Achievement in Sociology - April 2023.

Studied core principles of psychology, including cognitive, developmental, and social psychology. Engaged in coursework covering research methods and statistical analysis in psychological studies.