Syakila Raslam
@nursyakila
Experienced IT professional with a passion for troubleshooting and maintaining computer networks and
What I'm looking for
I am a highly skilled IT professional with extensive experience in troubleshooting, maintaining, and administering computer networks and related computing environments. With a strong background in computer hardware, system software, and application software, I possess a unique ability to identify and resolve complex technical issues.
Throughout my career, I have worked with various operating systems, including Windows and Linux, and have expertise in networking, load balancing, and access points. I am well-versed in application software, including Microsoft Office and INFOLOG WAREHOUSE MANAGEMENT SYSTEM.
I am a team player with excellent communication skills, able to work effectively with both technical and non-technical stakeholders to resolve issues and improve system performance. I am passionate about staying up-to-date with the latest technologies and trends, and am committed to delivering high-quality results in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Specialist Service Delivery
HRS International
Feb 2024 - Present (1 year 4 months)
• PMS Interfaces implementation
• Install, configure and test interfaces
• Provide interface support during implementation activities.
• Configure interfaces and custom interfaces
• Troubleshoot and resolve system interface issues
• Support interface testing during the life cycle of the project
AMS Consultant
ITECH SDN BHD
Aug 2022 - Jan 2024 (1 year 5 months)
Responsible for day-to-day maintenance of application systems, troubleshooting issues, and ensuring changes are well tested before deployment. Acted as the primary contact for business users and collaborated with IT support teams to meet service level agreements.
IT Systems Analyst
SHUI XING VENTURES SDN BHD
Dec 2021 - Aug 2022 (8 months)
Supported and maintained the Logistic and Warehousing System, modernizing it based on user requirements. Conducted research, analysis, and user acceptance testing, while providing solutions and troubleshooting for end users.
Technical Support Specialist
ADSTREAM ASIA ONTIME(M) SDN BHD
Oct 2020 - Oct 2021 (11 months)
Provided technical support by troubleshooting issues, managing service tickets, and advocating for customer needs. Worked with automated system monitoring across large networks.
IT Executive
E&O RESIDENCES KUALA LUMPUR
Nov 2018 - Sep 2020 (1 year 10 months)
Provided day-to-day IT support, troubleshooting application issues, managing asset inventory, and ensuring system performance. Liaised with vendors and managed IT documentation.
EDP Officer
HOTEL TAIPING PERDANA
Mar 2015 - Mar 2018 (3 years)
Installed and configured computer systems and applications, monitored systems, and provided end-user support. Managed network issues and coordinated with vendors for troubleshooting.
Education
Degrees, certifications, and relevant coursework
Universiti Kuala Lumpur
Bachelor's Degree, Computer Engineering
2010 - 2014
Completed a Bachelor's Degree in Computer Engineering, focusing on the design and development of computer systems and software. Gained hands-on experience in various programming languages and system architecture.
Universiti Kuala Lumpur
Diploma, Technology Engineering
2008 - 2010
Achieved a Diploma of Technology Engineering in Computing, which provided foundational knowledge in computer systems, programming, and network management.
Availability
Location
Authorized to work in
Website
syakila.tkJob categories
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