Open to opportunities

Syakila Raslam

@nursyakila

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Experienced IT professional with a passion for troubleshooting and maintaining computer networks and

Malaysia

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What I'm looking for

Looking for a challenging role that utilizes my technical skills and experience to drive business growth and improvement, with opportunities for career advancement and professional development.

I am a highly skilled IT professional with extensive experience in troubleshooting, maintaining, and administering computer networks and related computing environments. With a strong background in computer hardware, system software, and application software, I possess a unique ability to identify and resolve complex technical issues.

Throughout my career, I have worked with various operating systems, including Windows and Linux, and have expertise in networking, load balancing, and access points. I am well-versed in application software, including Microsoft Office and INFOLOG WAREHOUSE MANAGEMENT SYSTEM.

I am a team player with excellent communication skills, able to work effectively with both technical and non-technical stakeholders to resolve issues and improve system performance. I am passionate about staying up-to-date with the latest technologies and trends, and am committed to delivering high-quality results in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Specialist Service Delivery

Current

HRS International

Feb 2024 - Present (1 year 3 months)

• PMS Interfaces implementation
• Install, configure and test interfaces
• Provide interface support during implementation activities.
• Configure interfaces and custom interfaces
• Troubleshoot and resolve system interface issues
• Support interface testing during the life cycle of the project

Oracle Oracle Cloud Property Management Systems

AMS Consultant

ITECH SDN BHD

Aug 2022 - Jan 2024 (1 year 5 months)

Responsible for day-to-day maintenance of application systems, troubleshooting issues, and ensuring changes are well tested before deployment. Acted as the primary contact for business users and collaborated with IT support teams to meet service level agreements.

User Support Troubleshooting Testing User Acceptance Testing Documentation Networking Liaison SLA Management IT Support

IT Systems Analyst

SHUI XING VENTURES SDN BHD

Dec 2021 - Aug 2022 (8 months)

Supported and maintained the Logistic and Warehousing System, modernizing it based on user requirements. Conducted research, analysis, and user acceptance testing, while providing solutions and troubleshooting for end users.

Systems Analysis User Acceptance Testing Troubleshooting Documentation Project Planning Solutions Process Improvement User Support Systems Vulnerability Testing

Technical Support Specialist

ADSTREAM ASIA ONTIME(M) SDN BHD

Oct 2020 - Oct 2021 (11 months)

Provided technical support by troubleshooting issues, managing service tickets, and advocating for customer needs. Worked with automated system monitoring across large networks.

Technical Support Troubleshooting Customer Advocacy Ticketing System Monitoring Communication Problem Solving

IT Executive

E&O RESIDENCES KUALA LUMPUR

Nov 2018 - Sep 2020 (1 year 10 months)

Provided day-to-day IT support, troubleshooting application issues, managing asset inventory, and ensuring system performance. Liaised with vendors and managed IT documentation.

IT Support Troubleshooting Asset Management Documentation Systems Performance Vendor Management Network Management Software Configuration

EDP Officer

HOTEL TAIPING PERDANA

Mar 2015 - Mar 2018 (3 years)

Installed and configured computer systems and applications, monitored systems, and provided end-user support. Managed network issues and coordinated with vendors for troubleshooting.

Systems Network Troubleshooting User Support Software Management Documentation IT Management

Education

Degrees, certifications, and relevant coursework

Universiti Kuala Lumpur

Bachelor's Degree, Computer Engineering

2010 - 2014

Completed a Bachelor's Degree in Computer Engineering, focusing on the design and development of computer systems and software. Gained hands-on experience in various programming languages and system architecture.

Universiti Kuala Lumpur

Diploma, Technology Engineering

2008 - 2010

Achieved a Diploma of Technology Engineering in Computing, which provided foundational knowledge in computer systems, programming, and network management.