Nurlybek Maratov
@nurlybekmaratov
Customer Support Team Lead with a focus on user experience.
South KoreaWhat I'm looking for
Hello! I am Nurlybek Maratov, currently leading a team of Customer Support Specialists at Betinity. My role involves managing a dedicated team to ensure exceptional service quality and enhance user experience in the iGaming industry. I take pride in creating internal knowledge bases and processes that empower my team to deliver tailored interactions based on customer geolocation and language preferences.
Previously, I worked as a Customer Support Specialist at SimpleApp, where I focused on helping users maximize their experience with the app. My journey in customer support began in the gaming industry as a Gaming Support Agent at 5CA, where I consistently met key performance indicators during peak seasons. I also contributed to community engagement and content creation in the crypto sector with f2pool and ifinex inc., where I assisted high-profile clients and developed community channels.
Experience
Work history, roles, and key accomplishments
Customer Support Team Lead
Betinity
Jan 2024 - Present (1 year 5 months)
Leading a team of Customer Support Specialists to provide exceptional service and enhance user experience. Responsible for managing customer interactions, creating internal knowledge bases, and setting up CRM systems for personalized customer engagement.
Customer Support Specialist
SimpleApp
Feb 2023 - Jan 2024 (11 months)
Ensured users maximize their experience with the app and achieve their health goals. Provided support and guidance to users, enhancing their overall satisfaction.
Gaming Support Agent
5CA
Dec 2021 - Feb 2023 (1 year 2 months)
Worked during peak season on a major project, consistently achieving top KPIs. Developed engaging macros to streamline ticket handling and improve case management.
Community Generalist
f2pool
Aug 2021 - Nov 2021 (3 months)
Handled customer support through tickets and community channels while contributing to the marketing team. Created blog articles and participated in proofreading community announcements.
Customer Support Specialist
ifinex inc.
May 2019 - Jan 2020 (8 months)
Assisted high-profile and institutional customers as part of the Account Management team. Planned new community channels to engage the Russian-speaking community.
Community Moderator
PowerLaunch.io
May 2018 - Jul 2019 (1 year 2 months)
Moderated community interactions and ensured a positive environment for users. Engaged with community members to address their concerns and feedback.
Work Permit Coordinator
Senimdi Kurylys
Apr 2016 - Jun 2017 (1 year 2 months)
Coordinated work permits and ensured compliance with regulations. Managed documentation and assisted employees with their permit applications.
Education
Degrees, certifications, and relevant coursework
YUYonsei University
Bachelor's Degree, Bio-molecular Engineering
2016 -
Studied Bio-molecular Engineering, focusing on the principles of molecular biology and engineering applications in biotechnology.
Tech stack
Software and tools used professionally
Availability
Location
South KoreaAuthorized to work in
Job categories
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