ANAlexey Nam
@alexeynam
Experienced IT Support Specialist (L1/L2) delivering reliable endpoint, Microsoft 365, and remote support.
South KoreaWhat I'm looking for
I am an IT Support Specialist with 10+ years' experience in IT operations and user support across corporate and telecom environments, focused on L1/L2 troubleshooting and incident triage.
I provide hands-on support for Windows 10/11 workstations, Microsoft 365 apps (Outlook, Teams), printers/peripherals, and basic networking (LAN/Wi‑Fi/VPN), using remote tools like SCCM, TeamViewer, Radmin, and RDP.
My experience includes inventory and warehouse management, vendor coordination, drafting technical requirements, and handling escalations while communicating status to stakeholders.
I am bilingual in Russian (native) and English (upper-intermediate), comfortable with shift work and follow-the-sun support, and open to remote or relocation opportunities.
Experience
Work history, roles, and key accomplishments
ADIT Support Specialist (L1/L2)
Adidas
Jul 2019 - Oct 2020 (1 year 3 months)
Provided L1 support for corporate users including Windows 10/11 workstations, Microsoft 365 apps, printers and basic network issues; managed IT inventory and coordinated escalations with vendors to restore services.
IT Specialist
EMEX LLP
Dec 2017 - May 2019 (1 year 5 months)
Supported end-user incidents and service requests, maintained office equipment and standard software environments, and coordinated connectivity issue resolution with external couriers and vendors.
IT Manager
JSC SEZ Khorgos-Eastern Gate
Oct 2014 - Sep 2016 (1 year 11 months)
Managed day-to-day IT operations including user workstations, office equipment and basic network support; coordinated procurement and supplier maintenance and led on-site equipment deployments.
Specialist, Value-Added Services
JSC Kcell
Dec 2011 - Nov 2013 (1 year 11 months)
Collected and analyzed service and promotion statistics, prepared stakeholder reports, and supported SMS campaign execution and post-campaign analysis.
Specialist, Service Monitoring
JSC Kcell
Dec 2008 - Dec 2011 (3 years)
Monitored telecom services (SMS/MMS/USSD/GPRS/Voice), escalated incidents to responsible teams, and tracked restoration while notifying stakeholders until service recovery.
Education
Degrees, certifications, and relevant coursework
CGCoursera / Google
Professional Certificate, IT Support
Completed the Google IT Support professional certificate via Coursera, issued January 2, 2024.
CGCoursera / Google
Professional Certificate, Data Analytics
Completed the Google Data Analytics professional certificate via Coursera, issued September 2, 2023.
Oracle (training)
Training Course, SQL / Databases
Completed an Introduction to Oracle 9i: SQL training course in October 2010.
LULomonosov Moscow State University
Master of Business Administration, Business Administration
2007 - 2009
Completed coursework in the MBA program at Moscow State University from 2007 to 2009.
Solaris (training)
Training Course, System Administration
Completed a Solaris 9 System Administration training course in August 2009.
LULomonosov Moscow State University
Professional Retraining Certificate, Enterprise Management
2006 - 2007
Completed a professional retraining program in Enterprise Management at Moscow State University from 2006 to 2007.
Almaty Institute of Power Engineering and Telecommunications
Radio Engineering and Communications
2001 - 2006
Studied in the Faculty of Radio Engineering and Communications from 2001 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
South KoreaAuthorized to work in
Social media
Job categories
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