jess User

Managed and developed relationships with Korean clients for an iGaming aggregator, driving upsell opportunities and tracking account metrics to improve sales and client satisfaction. Translated campaign newsletters into Korean and served as primary point of contact for inquiries and issue resolution.

Led Korean customer support team for online sports and casino operations, overseeing payments, risk management, reporting, and training junior staff while supporting customers via email, live chat and KakaoTalk. Participated in promotions and translated site content into Korean.

Hosted live casino tables for VIP Korean clients, provided multi-channel customer support, analyzed customer preferences and participated in promotions while translating site content into Korean.

Managed sales of luxury bags, jewelry and cosmetics, handled stock control and accounting, and delivered customer service and wholesaler management for a duty free retail environment.

Founded and operated a fashion shopping mall startup, overseeing photo editing, styling, site design and SEO-driven marketing while managing sales, delivery, accounting and wholesaler relationships.

Coordinated E.Land private brand visual merchandising and department store events, contributing to in-store marketing and shop management.

Supported fashion design activities including market research, material management and writing product details for a fashion shopping mall.

Completed a Big Data analysis course covering data science basics, Python, data cleaning, visualization, and a hands-on machine learning project.

Completed a digital marketing course including theory and practice, SNS content production, and training in Photoshop, Illustration, and Premiere Pro.

Completed German language studies up to B2 level.

Graduated with a Bachelor degree in Tourism Management.