NFNur Iman Fatihah
@nurimanfatihah
Native Malay speaker specializing in data annotation and content moderation.
MalaysiaWhat I'm looking for
As a native Malay speaker with a strong grasp of language and culture, I have developed a diverse skill set that spans content creation, customer service, and IT support. My current focus is on content moderation and toxic content labeling, where I am passionate about maintaining safe and respectful online environments. I am actively expanding my expertise through cloud computing training and data-centric roles.
In my professional journey, I have worked as a Freelance Data Annotator, where I translate machine learning content between English and Malay, ensuring accuracy and cultural relevance. My role as an Assistant Supervisor at Terasage Sdn Bhd allowed me to lead a team, improving operational efficiency by 20% and achieving a 98% customer retention rate. I also contributed to sales growth as a Retail Convergence Champion at Maxis, where I increased sales by 15% through targeted outreach.
Experience
Work history, roles, and key accomplishments
Freelance Data Annotator
DataAnnotation
Apr 2024 - Present (1 year 2 months)
As a Freelance Data Annotator, I translate machine learning content between English and Malay, ensuring accuracy and cultural relevance. I also rate and review peers' annotations to maintain quality standards.
Assistant Supervisor
Terasage Sdn Bhd
Jun 2024 - Jul 2024 (1 month)
Supervised a team of 5, improving operational efficiency by 20% through training and performance management. Ensured compliance with operational standards and delivered exceptional customer service.
Barista & Frontline Roles
ZUS Coffee, Starbucks, Petron
Jan 2021 - Apr 2024 (3 years 3 months)
Gained valuable exposure to managing interpersonal communication and potential conflict in real time while providing excellent customer service.
Retail Convergence Champion
Maxis
Jun 2023 - Dec 2023 (6 months)
Increased sales by 15% by identifying and pursuing outbound sales opportunities. Maintained product knowledge and resolved customer inquiries with a high satisfaction rate.
Tiktok Live Host
Sugarsista Online Store
May 2023 - Jul 2023 (2 months)
Created live digital content using persuasive and engaging language tailored to a Malay-speaking audience, enhancing brand visibility and engagement.
Education
Degrees, certifications, and relevant coursework
MARA Professional College Seri Iskandar
Diploma, Business Information Technology
2019 - 2021
Specialization in Business IT and Systems Development. Key Courses: Principles of Accounting, Programming, Database Management, Web Design, and Business Information Systems.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
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