NFNur Iman Fatihah
@nurimanfatihah
Native Malay speaker specializing in data annotation and content moderation.
MalaysiaWhat I'm looking for
As a native Malay speaker with a strong grasp of language and culture, I have developed a diverse skill set that spans content creation, customer service, and IT support. My current focus is on content moderation and toxic content labeling, where I am passionate about maintaining safe and respectful online environments. I am actively expanding my expertise through cloud computing training and data-centric roles.
In my professional journey, I have worked as a Freelance Data Annotator, where I translate machine learning content between English and Malay, ensuring accuracy and cultural relevance. My role as an Assistant Supervisor at Terasage Sdn Bhd allowed me to lead a team, improving operational efficiency by 20% and achieving a 98% customer retention rate. I also contributed to sales growth as a Retail Convergence Champion at Maxis, where I increased sales by 15% through targeted outreach.
Experience
Work history, roles, and key accomplishments
Freelance Data Annotator
DataAnnotation
Apr 2024 - Present (1 year 2 months)
As a Freelance Data Annotator, I translate machine learning content between English and Malay, ensuring accuracy and cultural relevance. I also rate and review peers' annotations to maintain quality standards.
Assistant Supervisor
Terasage Sdn Bhd
Jun 2024 - Jul 2024 (1 month)
Supervised a team of 5, improving operational efficiency by 20% through training and performance management. Ensured compliance with operational standards and delivered exceptional customer service.
Barista & Frontline Roles
ZUS Coffee, Starbucks, Petron
Jan 2021 - Apr 2024 (3 years 3 months)
Gained valuable exposure to managing interpersonal communication and potential conflict in real time while providing excellent customer service.
Retail Convergence Champion
Maxis
Jun 2023 - Dec 2023 (6 months)
Increased sales by 15% by identifying and pursuing outbound sales opportunities. Maintained product knowledge and resolved customer inquiries with a high satisfaction rate.
Tiktok Live Host
Sugarsista Online Store
May 2023 - Jul 2023 (2 months)
Created live digital content using persuasive and engaging language tailored to a Malay-speaking audience, enhancing brand visibility and engagement.
Education
Degrees, certifications, and relevant coursework
MARA Professional College Seri Iskandar
Diploma, Business Information Technology
2019 - 2021
Specialization in Business IT and Systems Development. Key Courses: Principles of Accounting, Programming, Database Management, Web Design, and Business Information Systems.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
Interested in hiring Nur Iman?
You can contact Nur Iman and 90k+ other talented remote workers on Himalayas.
Message Nur ImanFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
