nur atiqah mohd

Provide image, text, audio, and video annotation for AI/ML projects, achieving annotation accuracy above 95% and conducting peer quality checks to maintain standards. Collaborate with international clients and project managers to meet deadlines and improve labeling guidelines.

Provided incident resolution and troubleshooting with SLA-driven service-level support to internal and external teams, independently coordinating escalations to relevant teams. Delivered technical support for enterprise services and maintained customer communications.

Led reporting efforts for the Carrefour/NSN project, providing incident resolution and service-level technical support while coordinating escalations within SLA and supporting internal and external stakeholders. Managed team reporting and operational tasks.

Maintained and monitored server hardware, tape libraries, and backup systems while assisting with business continuity and disaster recovery planning and providing remote 24x7 support for critical systems. Performed dataset labelling and AI dataset preparation tasks.

Performed desk-based data capture and digitizing to convert paper maps to GIS, created and maintained GIS data structures, and conducted spatial data analysis and presentation. Managed GIS data storage and manipulation tasks.

Diploma in Geomatic Science with a major in Geographic Information System (GIS), covering GIS data capture, analysis, and presentation.