Open to opportunities

Nurimah Kurniasih

@nurimahkurniasih

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Dedicated Customer Success professional with a passion for client relationships.

Indonesia

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What I'm looking for

I am looking for a role that values creativity and analytical skills, with opportunities for growth and collaboration.

I am a dedicated and experienced Customer Success professional with a proven track record of delivering exceptional service and fostering lasting client relationships. With four years of experience as a customer service agent and a year as a media monitoring officer, I possess a unique blend of customer-centricity and analytical thinking that enables me to provide tailored solutions and drive customer satisfaction to new heights.

Throughout my career, I have honed my skills in media monitoring, content writing, and customer support. My role at Maverick Indonesia as a Media Monitoring Officer allowed me to track and analyze media coverage, while my time at Zenius Education as an SEO Writer helped me develop engaging content that significantly increased page views. I take pride in my ability to communicate effectively, whether it's translating media headlines or crafting compelling narratives for diverse audiences.

I am passionate about leveraging my skills to enhance customer experiences and contribute to organizational success. I thrive in dynamic environments where I can utilize my analytical abilities and creativity to solve problems and exceed client expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Influx

Sep 2020 - Present (4 years 9 months)

Responded to customer queries via email and chat, resolved issues, analyzed common problems, and assisted in training junior agents while maintaining high satisfaction scores.

Customer Support Ticketing Systems Problem Solving Reporting Training

Media Monitoring & Research Intern

Semar Sentinel

Aug 2023 - Nov 2023 (3 months)

Tracked and monitored media channels to identify relevant news and information. Analyzed media coverage for trends and insights, translated media headlines between Bahasa and English, and conducted research on political figures.

Research Data Analysis Translation Reporting

Media Monitoring Officer

Maverick Indonesia

Jul 2022 - Jul 2023 (1 year)

Managed media monitoring across various platforms, analyzed coverage for insights, prepared comprehensive reports, and monitored media during crises to evaluate client reputation.

Media Monitoring Platforms Data Analysis Reporting Crisis Management Database Management

SEO Writer

Zenius Education

Oct 2021 - Jun 2022 (8 months)

Wrote and published daily content for Zenius’ blog, collaborated with the SEO team for content planning, and optimized existing articles to enhance visibility and engagement.

SEO Content Writing Keyword Research Storytelling

Business Partner Representative

Energi Mitra Sejahtera

Feb 2019 - Jul 2020 (1 year 5 months)

Maintained relationships with Go-Life, coordinated talent onboarding, developed training programs, and analyzed performance to enhance efficiency and achieve recognition as a top business partner.

Relationship Management Training Development Performance Analysis Reporting Coordination

Content Writer (Internship)

Mindis.id

Aug 2017 - Jan 2018 (5 months)

Researched and developed article ideas, wrote weekly articles, proofread content, and created infographics summarizing events.

Content Writing Research Proofreading Infographics Article Development

Project Officer

Chandira Wedding Organizer

Aug 2016 - Aug 2017 (1 year)

Conducted consultations with clients, scheduled meetings with vendors, negotiated contracts, and ensured smooth execution of wedding events.

Consultation Event Planning Vendor Management Negotiation Coordination

Education

Degrees, certifications, and relevant coursework

King Sejeong Institute

Korean Language, Language

2019 - 2020

Completed Level 1 and Level 2 Korean language courses, focusing on foundational language skills and cultural understanding.

Lembaga Bahasa Universitas Indonesia

Grammar Writing, Language

2019 - 2019

Participated in a non-formal course focused on Grammar Writing, enhancing writing skills and understanding of grammatical structures.

Politeknik Negeri Jakarta

Diploma of Journalism, Journalism

2015 - 2018

Grade: 3.32 / 4.00

Completed a Diploma in Journalism with a focus on communication, achieving a GPA of 3.32 out of 4.00. The program provided a solid foundation in media practices and journalistic principles.