Nurimah Kurniasih

Manage client and artist support, resolve escalations and conflicts, and oversee onboarding and project monitoring to maintain NPS and ensure platform satisfaction.

Led support delivery, coached agents, implemented macros and reporting that reduced first response time by 20% while maintaining 90%+ CSAT and handling 120+ daily inquiries.

Managed end-to-end onboarding logistics, SOP development, training coordination, performance reviews, and invoicing reconciliation to improve service quality and talent retention.

Coordinated recruitment and onboarding processes, screened candidates, scheduled interviews, and liaised with payroll to ensure smooth hiring and salary operations.

Tracked and analyzed media coverage across channels for political and defence topics, produced regular reports, managed social content, and provided crisis monitoring and translation between Bahasa and English.

Managed 70+ daily tickets across CRM platforms, maintained 80%+ satisfaction, triaged escalations, and facilitated cross-team knowledge sharing and troubleshooting for e-commerce clients.

Conducted client consultations, coordinated vendors and logistics for 25+ weddings, negotiated contracts, and managed on-day execution to ensure events ran smoothly.

Completed Level 1 and Level 2 Korean language courses over a one-year period.

Completed a short non-formal course in grammar and writing at the University of Indonesia language institute.

Grade: 3.32 / 4.00

Completed a Bachelor of Communication degree with a focus on journalism and communication studies, graduating with a GPA of 3.32/4.00.