Open to opportunities

Khoi Le

@khoile

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Energetic data analyst with strong background in analytics and technology.

Australia

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What I'm looking for

I seek a dynamic role that values data-driven decision-making and offers opportunities for professional growth.

I am an energetic and reliable professional with a strong background in analytics and technology, boasting 5 years of experience in a fintech company. My journey has equipped me with extensive skills in data analytics and agile practices, enabling me to drive business growth and create value for customers. I pride myself on being an effective communicator and team player, comfortable in fast-paced environments where I can prioritize tasks and manage competing demands.

In my current role as a Market Research Analyst at Creative Passion Ltd, I analyze user behavior and app engagement data to optimize workflows, improving user retention and mining efficiency. My previous experiences as a Human Resources Specialist and Agile Scrum Master have further honed my ability to manage multiple projects and collaborate effectively with cross-functional teams. I am passionate about leveraging data to support decision-making and enhance organizational performance.

Experience

Work history, roles, and key accomplishments

Current

Market Research Analyst

Current

Creative Passion Ltd

Dec 2022 - Present (2 years 7 months)

Analyzed user behavior and app engagement data to optimize ChatGPT-based prompt workflows, improving user retention and mining efficiency. Conducted competitive and market research to support data-driven product and growth decisions, and created dashboards and reports for stakeholders.

Data Analysis Market Research User Behavior Analysis Leonardo AI SoraGPT Dashboards Marketing Strategy Project Management

Human Resources Specialist

Babylon Solutions Ltd

Jan 2021 - Dec 2022 (1 year 11 months)

Led new talent acquisition and recruitment processes for over 100 new full-time hires. Administered company-wide compensation and benefit plans, and conducted employee onboarding and training initiatives.

Talent Acquisition Recruitment Compensation Benefits Employee Onboarding

Agile Scrum Master

Babylon Solutions Ltd

Feb 2018 - Dec 2020 (2 years 10 months)

Coached 5 product owners through complex problem-solving and solution strategies using Agile methods. Facilitated discussion, decision-making, and conflict resolution across cross-functional teams, while removing obstacles and managing risks daily.

Agile Methodologies Scrum Kanban Coaching Conflict Resolution Risk Management Facilitation Cross Functional Team Management

Data Analyst

SEEK Ltd

Feb 2017 - Feb 2018 (1 year)

Created effective Customer Relationship Management by identifying opportunities to extract greater value from customers and examining churn risk. Utilized Tableau for data analysis and visualization, and applied RapidMiner to determine customer segmentations and build a decision tree model for attrition reduction.

Data Analysis Customer Relationship Management (CRM)Tableau RapidMiner Machine Learning Decision Trees Customer Segmentation Data Visualization

Education

Degrees, certifications, and relevant coursework

Deakin University

Master of Data Analytics, Data Analytics

Focused on advanced data analysis techniques and methodologies. Gained expertise in interpreting complex datasets and extracting actionable insights relevant to business intelligence.

Adelaide University

Bachelor of Petroleum Engineering, Petroleum Engineering

Studied the principles and practices of petroleum engineering. Developed foundational knowledge in oil and gas exploration, production, and reservoir management.