Nuno Pimenta

I lead Service Desk operations at Mollie, monitoring quality, SLA adherence, case handling, escalations, and service risks across an international technology environment.

Previously, I administered and optimized enterprise SaaS platforms including Jira, Jira Service Management, Confluence, Google Workspace, Okta, Slack, HiBob, DocuSign, Miro, and Lucid. I investigated access, provisioning, workflow, policy, and integration issues while applying security controls and maintaining technical documentation.

Across Mollie, Uber, and Caterpillar, I've resolved complex technical escalations through evidence gathering, issue reproduction, root-cause analysis, and clear documentation. I've also built knowledge-base resources and repeatable Service Desk processes that improve consistency and operational efficiency.

I'm a native European Portuguese speaker with C1 English and B2 Spanish, bringing risk-aware judgment, structured evaluation, incident triage, and policy-driven review to technology operations and Portuguese AI safety content evaluation work.