Nuno Berberan

Direct cross-functional IT governance and dependency tracking between Polestar and strategic partner IT entities, mitigating delivery risks and improving ways of working with partners. Responsible for managing company's IT roadmap towards partners, negotiating IT service contracts, and improving rollout of AI bots at Confluence/JIRA.

Managed various global internal IT projects focused on improving internal digital capabilities, service reliability, IT cost optimization, and contract management. Directed cross-functional IT governance and dependency tracking with strategic partners.

Served as Regional IT Project Manager for Southern Europe, leading and coordinating the launch of local digital applications and website customizations, as well as infrastructure services in newly launched markets. Directed cross-functional IT governance and dependency tracking with strategic partners.

Responsible for driving a digital transformation across Customer Care, planning and structuring a new way of working across the department, and coaching teams in SAFe/DevOps. Led and improved CRM processes based on Salesforce and assured data quality in MDM.

Lead process designer in the AI implementation of Einstein Case Routing in CRM (Salesforce) together with the CX team. IT architect in a project involving the purchase of an external CRM system, including supplier evaluation and implementation support. Lead Business Analyst for the customer care team, supporting implementation of IT systems and processes in the newly created hub in Madrid.

Responsible for service operations, service experience, and service delivery of workplace applications, endpoint management, and workstation security. Managed ITSM processes, support services, continuous service improvement, and the service desk team.

Assignments included ITSM consultant at KappAhl, Test Manager at KappAhl, Service and Process Designer at Volvo Cars, and SAFe and Agile Coach at Volvo Cars.

Assignment as Quality Lead and Test Manager at Volvo Group, responsible for setting up test plans, strategies, test cases, DORA metrics, quality processes, vulnerability management, and release timing for projects within Cybersecurity and Compliance.

Assignment as Product Owner and Service Delivery Manager at Husqvarna, responsible for backlog management, service operations, service experience, and service delivery of PDM, MDM, and webplace applications. Managed ITSM processes and a service desk team of 12.

Founded a company consisting of a website specialized in selling a broad range of string instruments in the Nordics, representing four brands.

Acted as BA, test analyst, and IT delivery manager for Extenda retail system, rolling out the product at every store of H&M Europe, Auchan France, and Auchan Poland.

Project managed the implementation of a cloud-based reporting system in various municipalities in Sweden and Portugal, including budget and project member responsibility.

In this start-up, responsible for sales, marketing campaigns, and advertising work.

Performed market analysis, customer search, and development of market entry strategies for several Swedish SME companies in Portugal. Devised knowledge reports within various sectors.

Assignments included process reengineering for Portugal Tourist Ministry and leading an international benchmark of supply chain and procurement organization for Pacific Gas & Electricity.

Pursuing a Certificate in AI for Leaders.

Completed 60 ECTS in Computer Science, including courses in AI, machine learning, and cybersecurity.

Bachelor in Philosophy from Umeå University.

Master in Logistics from Gothenburg University.

Master in Entrepreneurship from Umeå University.

Bachelor in Management from New University of Lisbon.