At DevoteamAB, I direct a program for a Global Manufacturing company focused on Application Portfolio Management, Software Asset Management, and Operational Technology. I work with enterprise architects, development teams, and external suppliers on delivery and a roadmap for service management maturity.
At Centric AB, I conceptualized AI-driven chatbots using the WatsonX platform for multi-client service desk models. I also defined the go-to-market strategy and built ServiceNow delivery capability for the Swedish and Norwegian markets.
At TietoSweden AB, I founded and scaled a ServiceNow business unit that reached annual revenue of 2.2 million EURO. I also established a Center of Excellence for Service Integration and served as an IT Advisor for H&M Sweden on digital transformation initiatives.
Earlier, at DSV A/S, I managed IT operations and infrastructure projects and ServiceNow implementations involving complex data integrations. My background also includes project and service transition work for clients including Atlas Copco, Ericsson, and British Telecom at Tata Consultancy Services (TCS).
