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Nuel Idedia

@nuelidedia

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Social Media Manager at SM PR Group, posting daily clips and running campaigns and advertisements to grow engagement.

Nigeria

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At SM PR Group, I post clips daily on the given account, run campaigns and advertisements, and follow up on direct messages to support growth and engagement.

At SD&J Events Management, I handled customer inquiries through WhatsApp, email, and social media, with a 98% satisfaction rate. I also managed bookings and complaints and participated in call monitoring and quality assurance assessments.

At J’s Treats, I responded to orders and inquiries, managed client records using phone-based CRM tools, and led digital engagement campaigns. I’m studying Computer Science at National Open University Nigeria and have a First Class Standing.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

SM PR Group

Feb 2026 - Present (9 months)

Post clips daily on the given account for growth and engagement purposes. Run campaigns and advertisements, and regularly check DMs for messages and follow up.

Social Media Management Content Creation Campaign Management Advertising Customer Engagement

Sales Representative

Cutiesz

Dec 2025 - Dec 2025 (0 months)

Contract sales representative role at Cutiesz.

Customer Support Intern

SD&J Events Management

Jan 2022 - Jan 2024 (2 years)

Handled customer inquiries via WhatsApp, email, and social media with a 98% satisfaction rate. Managed bookings, complaints, and special event requests, and trained new team members on empathetic customer interactions.

WhatsApp Business Email Support Social Media Support CRM Quality Assurance Conflict Resolution Training

Sales & Customer Relations Manager

J's Treats

Nov 2021 - Jan 2024 (2 years 2 months)

Responded to daily customer orders and inquiries via WhatsApp and Instagram, resolving delivery issues and maintaining a loyal customer base. Managed order records and client data using phone-based CRM tools and led digital engagement campaigns.

WhatsApp Business Instagram CRM Customer Feedback Digital Marketing Sales Support

Sales Representative

Xtra_gcreations

Jan 2019 - Jan 2020 (1 year)

Sales representative role at Xtra_gcreations.

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Science, Computer Science

2025 -

Grade: First Class Standing

Pursuing a Bachelor of Science in Computer Science with First Class standing, currently at 200 level. Coursework includes programming, problem solving, and data analysis.