Open to opportunities

Nteboheleng Ramafikeng

@ntebohelengramafiken

Message

Dedicated sales and customer service professional with proven results.

Lesotho

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales skills and customer service experience while providing opportunities for growth and development.

I am a dedicated and results-driven sales and customer service professional with one year of experience in delivering exceptional service and achieving sales targets. My proven ability to build strong customer relationships and effectively resolve issues has enhanced overall customer satisfaction. I pride myself on being a highly adaptable and collaborative team player, focused on contributing to organizational success.

Currently, I work at SEM-THEMBA Metal Work, where I assist customers in selecting products and provide knowledge on features and benefits, which has led to increased sales. I manage customer inquiries and resolve issues, enhancing customer satisfaction and loyalty. My contributions have resulted in a 25% increase in sales over six months through effective problem-solving and upselling techniques.

Experience

Work history, roles, and key accomplishments

Current

Sales and Customer Service

Current

SEM-THEMBA Metal Work

Jan 2023 - Present (2 years 6 months)

Assisted customers in selecting products, providing knowledge on features and benefits that led to increased sales. Managed customer inquiries and resolved issues, enhancing customer satisfaction and loyalty. Collaborated with team members to develop sales strategies that improved overall store performance.

Customer Engagement Critical Thinking Time Management Leadership Computer Literacy Data Entry Sales Strategies

Education

Degrees, certifications, and relevant coursework

Lerotholi Polytechnic

Diploma in Marketing Management, Marketing Management

Completed a comprehensive diploma program focusing on marketing principles and management strategies. Gained expertise in market analysis, consumer behavior, and promotional techniques.

Alison

Certificate in Digital Marketing, Digital Marketing

Acquired a certificate in digital marketing, covering essential aspects such as SEO, social media marketing, and content creation. Developed skills in online advertising and digital campaign management.